I dropped off the bracelet on Sunday and got her back today. The store told me the shortening would take about one week and it took only 3 days. I was advised to have 4 links removed, showing the blue one is shortened and the black one is still in original length. The 4 links were given back to me. They also have a sample "After 4 links removal" bracelet for me to try on for comfort and presentation before we go ahead with the shortening.