4 months for a zip repair!

melpaulned

Member
Sep 2, 2014
154
5
I put my gorgeous Chanel wallet in for a zip repair (1st time repair on this one but have had my other wallet repaired twice) and it's going to take 4 months!
The last 2 times they did take a while but not anywhere this long
Is this normal? I'm in Sydney
Don't even get me started about the fact they have both needed zip repairs....
Mel
 

Swanky

Admin
Admin
O.G.
Jan 12, 2006
87,230
9,350
Wonder if they meant up to 4 months? I'm guessing the time fluctuates due to business {?}
 

melpaulned

Member
Sep 2, 2014
154
5
I actually find Chanel customer service terrible
I have waited months for a watch repair and then they tried to charge me for a whole clasp when in fact they had just replaced 1 pin
it's really making me want to go elsewhere
 

luxuryilove

Member
Feb 27, 2012
120
45
I have had two experiences with Chanel Australia repair. My Brisbane store sends things for repair to Sydney. Both times my paperwork gave a delivery date being 4 months. However that is the maximum time I think. First repair was over the Christmas period and I had the bag back after 7 weeks. The second repair was just recently and I had a bag back in 1 week!! So I think they must quote that really long period as a worst case. Or maybe to try to reduce the amount of intakes by turning people off ???

All the best