2014 glazing issue melting my louise...

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GingerStella

GingerStella

Member
Nov 26, 2019
34
24
#1
Hi ladies. So I have (or had) a lovely louise gm in python which I bought from vestiare collective around 2016.
I never used it, just had it in my collection room until 2024 when I noticed the glazing was sticky, bleeding and impossible to even touch.

I called louis vuitton in Stockholm and they told me I didnt need a receipt. I put her in a plastic bag because she bleeded through the dust bag.

It was sent to paris and I wasnt quoted any price for repair, but one week ago they quoted me 1000 usd. I didnt buy the bag from the boutique, I have the cites and they told me it could maybe be free then because glazing is a known problem.


Now they say the bag is too old. My dilemma is i just want the bag back and send it to someone who doesnt charge me 1000 usd for new glazing...I dont know. I didnt see the bag for almost 2 months now and customer service keeps on being rude and arrogant.

I had no idea 2014 was a bad year for the glue, I only got this information when I started to google why the edges got sticky. I really dont want to pay 1000 under for glazing, I just dont understand that. Maybe im all wrong now, just in shock because I never thought this bag would melt on its own. Some people (even sa) says its my fault because I didnt repair it earlier, but how could I know when no one told me? Bag was fine for almost 10 years. And again, I never used it. Its in pristine condition.
 

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#2
If they say that the bag is too old (which is BS), they should give it back and not keep it hostage.
I am a little surprised with their quote, because their usual price for "revarnishing" (as they call it) is around a 100€ only. I can't see if the paint damaged the leather or not, also don't know if they have a different price list for exotics. But a 10x price feels unjustified.

Don't get me wrong, this is not your fault at all, but I always say to the girls around here when repair topics come up, that almost all horror stories start with "I never/barely used it". In most cases using the products regularly prevents the problem (just like regular exercise for us humans), and in other cases like this, it helps us discovering the issue very early on.

I hope that they'll give it back as soon as possible and you can get it repainted by a professional craftsman.
 
#3
BULL said:
If they say that the bag is too old (which is BS), they should give it back and not keep it hostage.
I am a little surprised with their quote, because their usual price for "revarnishing" (as they call it) is around a 100€ only. I can't see if the paint damaged the leather or not, also don't know if they have a different price list for exotics. But a 10x price feels unjustified.

Don't get me wrong, this is not your fault at all, but I always say to the girls around here when repair topics come up, that almost all horror stories start with "I never/barely used it". In most cases using the products regularly prevents the problem (just like regular exercise for us humans), and in other cases like this, it helps us discovering the issue very early on.

I hope that they'll give it back as soon as possible and you can get it repainted by a professional craftsman.
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Thank you for your kindness. The glazing is just very sticky and melted. I also thought maximum 200 euro. I dont know where my bag is at all, this is one of my most precious bags also. Sa dont answer text since last thursday. I hope I Will get it back, I read alot about glazing and you could even do it yourself for under 50 euros.
 
#7
BULL said:
In most cases it is. My guess is that the product being exotic is what made them confused. Or just the hot summer :biggrin: We'll never know. I hope it gets resolved quickly.
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About 1 hour after I posted, my SA called me. She apologized for the long wait and, wait for it, she told me the repair Will be done on their cost!

I feel like christmas is coming early. Im a bit traumatized though, there was so many different quotes on this repair. First 1000 , then perhaps less, then maybe its too old yadda yadda.

I do hope that it Will arrive with the correct glazing and all done. No more drama I have been so stressed the last month because that bag is divine. The burgundy color with the gold hardware and goat interior must not be melted!!
 
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#8
This is great news. And kind of the least that they could do. For exotic clients retouching edge paint should be complimentary by default, but with the infamous 2014 paint mixes, this should apply to everyone.
They will do a great job. Just one more piece of advice: please use it, the product will thank you for it.
 
#9
BULL said:
This is great news. And kind of the least that they could do. For exotic clients retouching edge paint should be complimentary by default, but with the infamous 2014 paint mixes, this should apply to everyone.
They will do a great job. Just one more piece of advice: please use it, the product will thank you for it.
Click to expand...

I have no idea how I could not have known about it. In sweden I posted in a Facebook group and those ladies attacked me like I was doing some witch craft and needed to burn in h... for not being aware.

Anyway, THIS TIME she Will not be in the collection room because I Will use it as I should have 🤪💕
 
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