I saw recently that the outlet added a "never carried" section. That's really nice to know.
That's good, because I was SHOCKED at the condition of a bag I bought from their outlet once. Their photographs do not portray the CURRENT condition of their bags, so just be forewarned that you may be in for an unpleasant surprise! Luckily, they had a good return policy at the time (I'm not sure what it is now, and I can't find it on their website).
Wow, that's scary. It's like buying a rental car without test driving it.
Yes. I called them to make sure I could return a bag if I thought it was more than "gently used".