I posted last week or so about some earrings that were advertised as new etc... when I got them one of them was missing the CHANEL makers mark, the other had a crystal that appeared to be reglued... I was hesitant to complain & decided that I could basically live with it & like my Mom used to say "if I can't say anything nice I won't say anything at all."
But then I started getting emails from the seller, almost demanding that I leave her feedback. Well instead of leaving a neg or neutral w/out warning I decided to email her back & explain that I was not really pleased with the condition of the earrings and for the price (retail) I'd paid, I really had expected them to be in the condition that was described in the auction = pristine.
I figured she'd offer me something, even an apology. But basically I was told that because she'd purchased them from another ebayer she wasn't responsible for the condition?! Well, first of all, when you list something, it is your responsibility to accurately describe them.. not to mention that if she bought them second hand how can she possible advertise them as BRAND NEW Never Used?!? No apology, let alone offering me a partial refund as compensation or allowing me to return them.
So I filed a SNAD... Was I wrong?!
But then I started getting emails from the seller, almost demanding that I leave her feedback. Well instead of leaving a neg or neutral w/out warning I decided to email her back & explain that I was not really pleased with the condition of the earrings and for the price (retail) I'd paid, I really had expected them to be in the condition that was described in the auction = pristine.
I figured she'd offer me something, even an apology. But basically I was told that because she'd purchased them from another ebayer she wasn't responsible for the condition?! Well, first of all, when you list something, it is your responsibility to accurately describe them.. not to mention that if she bought them second hand how can she possible advertise them as BRAND NEW Never Used?!? No apology, let alone offering me a partial refund as compensation or allowing me to return them.
So I filed a SNAD... Was I wrong?!
They think just because they bought something on ebay they can resell the item and they are not responsible for the condition of the item. Ebay always tells you that as the seller you ARE responsible for the condition of the item and you need to list it accordingly. I wonder if they think that you won't notice the condition when you get them!!!! For a super good deal like $40 I could understand it but not when you're talking about hundreds of dollars. It's just wrong not to disclose the true condition of an item. 
