I just sold a bag I had listed on Bonanzle to a very nice TPF-er in Canada.
I shipped it USPS Express Mail, insured for $1120.00 on the Express Mail Form.
On the Customs Form, I declared the value at $1120.00, and paid $4.95 for insurance.
I looked the form over, and did not notice the Clerk had written the value as :
$ 11,200.00 on the very bottom of the form!
Today, I got an email from the buyer, who was understandably upset, because she was expected to pay over $ 600.00 in duty!
I went straight back to the Postal Clerk this afternoon, and he refused to take responsibility.
He said the buyer should just refuse the package, have it sent back to me, and I would re-send to her.
However, the buyer had already opened a claim with Canadian Customs, and the bag was sent back to Customs this afternoon.
The problem is.....Customs just informed her it would take 8-10 weeks to process the claim!
Just wondering if anyone has had any experience in this area, any advice at all would be appreciated!
The buyer has been so understanding and patient....I so appreciate this as I am beyond mad at the inconvenience and aggravation it has and will continue to cause her!
I shipped it USPS Express Mail, insured for $1120.00 on the Express Mail Form.
On the Customs Form, I declared the value at $1120.00, and paid $4.95 for insurance.
I looked the form over, and did not notice the Clerk had written the value as :
$ 11,200.00 on the very bottom of the form!
Today, I got an email from the buyer, who was understandably upset, because she was expected to pay over $ 600.00 in duty!
I went straight back to the Postal Clerk this afternoon, and he refused to take responsibility.
He said the buyer should just refuse the package, have it sent back to me, and I would re-send to her.
However, the buyer had already opened a claim with Canadian Customs, and the bag was sent back to Customs this afternoon.
The problem is.....Customs just informed her it would take 8-10 weeks to process the claim!
Just wondering if anyone has had any experience in this area, any advice at all would be appreciated!
The buyer has been so understanding and patient....I so appreciate this as I am beyond mad at the inconvenience and aggravation it has and will continue to cause her!