I can't believe it!!

[justbrowsing]

Before Christmas I had a very bad experience at my local Coach boutique. So, I emailed corporate about it. I received an immediate response and they wanted serious details. Names, date, time of transaction, SA's name and Manager's name etc. I sent all the info. And didn't really think of it again. Today I got a legal sized envelope from Coach. I was really worried that it was going to be a ban letter or something. To my surprise it was an apology letter from the SR Director of Coach Service and a 25.00 gift card!!! I LOVE COACH (just not the manager at my local boutique)!!!! It doesn't take much to make my day!!!!!

 

[TXGirlie]

How nice! It might be time for a new mini or wristlet...

If Coach looks into the issue, your details would be anonymous I hope.

 

[abandonedimages]

That is AWESOME! You deserve it, and shame on that manager!

 

[jeh3v]

That's awesome, congrats!

 

[mrose75]

Thats awesome! The SA's are getting so bad lately at all stores that they need to be "knocked down" a little bit and realize they need to treat the customer with some respect! Congrats!!!

 

[candac3mari3]

Good for you!!!

I had a bad experience @ the outlets recently and emailed Coach Corporate only to get the robot response back "we will deal with that individual"

 

[justbrowsing]

I really did not expect to gain anything from reporting my incident. So, it really was a nice surprise. In my email I also gave praise to the SA because she was great. It was the manager that treated me like scum. I was so happy that I actually had names so I could "tattle" on the right person.

 

[justbrowsing]

Good for you!!!

I had a bad experience @ the outlets recently and emailed Coach Corporate only to get the robot response back "we will deal with that individual"

I also got that response the day I sent my complaint in. It has been almost a month and the Gift card came today.

 

[guesswholala]

Good for you! That's awesome!

 

[sexycombover]

Congrats! Enjoy your gc.

Was curious though, where on the site do you send in complaints? I never knew which was the "correct" section to send it to.

 

[farmerswife]

I'm so happy for you. It is so nice when we are made to feel valued.

 

[jlbanks]

How nice! I'm glad they acted on it!! Congrats!

 

[lmartinx1]

Wow! Good to hear!

 

[margaritaxmix]

Wow, looks like their customer service wins some brownie points back! Let us know what you decide to use it on!

 

[OK Bag Lady]

Congratulations. I hope things improve at the boutique soon.