I really need some advice on two matters which i hope someone can help me with.
Ok, problem no. 1
I brought the black Ursula LV from LV website about two years ago which i only used once. So i decided to put it on ebay but within 30 minutes of listing it (complete with 12 photos, including several of the receipt, paperwork etc) the end the listing and send me an email about trademark breaching and selling fakes!!!!
So I replied to their message ranting and raving about my genuine bag and the photos and receipt as proof plus i also offered to meet the winning bidder at any lv store in london so i relisted it. Still 10 minutes later it is ended again.
So now i am at a loss as to what else i can do to prove authenticity?? i re-emailed them asking this (as they have no contact number) and am still awaiting a reply, so any advice would be very grateful!
Problem no. 2
I also purchased the black Marylin and used the bag everyday for roughly 4 months until i noticed that on the gold clasp where it opens and closes (pushes under a bar) the gold colour has completely faded and is now a metal. Am i eligible to return this bag to a lv store even though i brought it off of the lv website or is this classed as general wear and tear.??
Sorry for the extra long rant/thread, i am literally pulling my hair out. x
Ok, problem no. 1
I brought the black Ursula LV from LV website about two years ago which i only used once. So i decided to put it on ebay but within 30 minutes of listing it (complete with 12 photos, including several of the receipt, paperwork etc) the end the listing and send me an email about trademark breaching and selling fakes!!!!
So I replied to their message ranting and raving about my genuine bag and the photos and receipt as proof plus i also offered to meet the winning bidder at any lv store in london so i relisted it. Still 10 minutes later it is ended again.
So now i am at a loss as to what else i can do to prove authenticity?? i re-emailed them asking this (as they have no contact number) and am still awaiting a reply, so any advice would be very grateful!
Problem no. 2
I also purchased the black Marylin and used the bag everyday for roughly 4 months until i noticed that on the gold clasp where it opens and closes (pushes under a bar) the gold colour has completely faded and is now a metal. Am i eligible to return this bag to a lv store even though i brought it off of the lv website or is this classed as general wear and tear.??
Sorry for the extra long rant/thread, i am literally pulling my hair out. x