Hi all-
I bought a rather expensive computer off eBay and I got it for less than half of original retail and it still had 18 months of an accidental extended warranty (means everything is covered, even cracked screens from a drop worth a couple hundred dollars). The seller disclosed that the battery didn't always charge so I knew upfront I would need to spend $129-199 for a new battery as it was out of warranty.
I get it and the following things are wrong
1) fan is loud, needs to be replaced
2) there is a buzzing sound that was pretty constant but now it is periodically still happening
3) there was a funky discoloration across the screen (I got this on pictures) but now I don't see it any longer
4) the w key isn't very responsive, if I press it comes up but just in typing is doesn't always work.
5) battery doesn't charge at all, computer doesn't recognize it when it is attached
I have been assured by the manufacturer that it is under warranty and all of these things can be fixed. However, they are a little backed up and I still haven't received my RMA label to return it (could be a few more days) and no one is giving me a straight answer as to how long it will take.
So, after all of this my question is: would you keep it and just have it repaired under the warranty or would you return and file SNAD with Paypal?
Think about it like a purse, if the seller didn't disclose a broken strap but you knew it was under warranty and the company would fix it, would you keep it?
I could keep looking for another one, but most on eBay are out-of-warranty and I usually like to have a warranty in case the thing breaks immediately since I don't know how the previous owner treated the machine.
While the previous owner COULD have not known about the w key and MAY have thought the loud fan was normal, the buzzing is certainly not. I feel I got a good deal and it still have more warranty than I will likely use so I am leaning towards keeping it as long as the repair won't take FOREVER. I should also mention they charged 3 times more than they paid to ship and they didn't even use signature conf. or insurance The computer was also not packed as well as I would have packed it (they didn't send in the original box and the wires were just thrown in there and the battery (albeit damaged) was half hanging off the unit.
What do you think?
BTW- it goes without saying the seller is getting a negative
I bought a rather expensive computer off eBay and I got it for less than half of original retail and it still had 18 months of an accidental extended warranty (means everything is covered, even cracked screens from a drop worth a couple hundred dollars). The seller disclosed that the battery didn't always charge so I knew upfront I would need to spend $129-199 for a new battery as it was out of warranty.
I get it and the following things are wrong
1) fan is loud, needs to be replaced
2) there is a buzzing sound that was pretty constant but now it is periodically still happening
3) there was a funky discoloration across the screen (I got this on pictures) but now I don't see it any longer
4) the w key isn't very responsive, if I press it comes up but just in typing is doesn't always work.
5) battery doesn't charge at all, computer doesn't recognize it when it is attached
I have been assured by the manufacturer that it is under warranty and all of these things can be fixed. However, they are a little backed up and I still haven't received my RMA label to return it (could be a few more days) and no one is giving me a straight answer as to how long it will take.
So, after all of this my question is: would you keep it and just have it repaired under the warranty or would you return and file SNAD with Paypal?
Think about it like a purse, if the seller didn't disclose a broken strap but you knew it was under warranty and the company would fix it, would you keep it?
I could keep looking for another one, but most on eBay are out-of-warranty and I usually like to have a warranty in case the thing breaks immediately since I don't know how the previous owner treated the machine.
While the previous owner COULD have not known about the w key and MAY have thought the loud fan was normal, the buzzing is certainly not. I feel I got a good deal and it still have more warranty than I will likely use so I am leaning towards keeping it as long as the repair won't take FOREVER. I should also mention they charged 3 times more than they paid to ship and they didn't even use signature conf. or insurance The computer was also not packed as well as I would have packed it (they didn't send in the original box and the wires were just thrown in there and the battery (albeit damaged) was half hanging off the unit.
What do you think?
BTW- it goes without saying the seller is getting a negative