On Saturday (Aug 9th) I accepted a "best offer" from a buyer. A little while later she writes:
"Hi. I would just like to verify before I pay that if the bag is not in the condition stated that I can return it for a full refund. I've had issues with items being not as described so I am just taking precautions. Thanks very much!"
I answered:
"Absolutely!! You will LOVE this bag!! You can see by my feedback that I don't embellish the condition of my bags. I totally understand your apprehension though. A couple of hundred dollars is a lot of money to spend (on a new or used bag). I scrutinize every bag that I buy. I know that sales people probably get annoyed with me because I will have them bring several of one bag to me so I can pick the perfect one. This Carly (or any of my personal bags) has never touched the floor. I used it for about three weeks total (and not all at one time because I change out my bags so often). To make a long story short...I want you to be happy and I am sure you will be. It is GORGEOUS!! I know you will love it! I will send it out on Monday the 11th. As soon as you get it please let me know. And please leave feedback (positive I hope )--Deborah "
I shipped her bag yesterday morning(8/11) and she got it today(8/12). Oh... and her shipping cost less than I quoted and I refunded her immediately upon shipping before she even knew.
Now I get this email:
"Hi Deborah, I got the purse today and was a little dissappointed. The color is much darker than in the pictures, I had to hold it up to the screen to see if I was losing it also its smaller than I expected. The packaging was great and card was a very cute touch (by the way). Anyways I would like to return it, unfortunately, it's nice but I don't love it. Thanks again"
Now I am really livid. I haven't answered her yet because I am so mad! The color is much darker than the picture?? She had to hold it up to the screen?? It's smaller than expected?? The measurements are on the auction!! She wasn't unhappy with the bag! It was the resolution on her computer screen!!
This is an auction, not a dept. store! What should I do?? She got a phenomenal deal!!!
"Hi. I would just like to verify before I pay that if the bag is not in the condition stated that I can return it for a full refund. I've had issues with items being not as described so I am just taking precautions. Thanks very much!"
I answered:
"Absolutely!! You will LOVE this bag!! You can see by my feedback that I don't embellish the condition of my bags. I totally understand your apprehension though. A couple of hundred dollars is a lot of money to spend (on a new or used bag). I scrutinize every bag that I buy. I know that sales people probably get annoyed with me because I will have them bring several of one bag to me so I can pick the perfect one. This Carly (or any of my personal bags) has never touched the floor. I used it for about three weeks total (and not all at one time because I change out my bags so often). To make a long story short...I want you to be happy and I am sure you will be. It is GORGEOUS!! I know you will love it! I will send it out on Monday the 11th. As soon as you get it please let me know. And please leave feedback (positive I hope )--Deborah "
I shipped her bag yesterday morning(8/11) and she got it today(8/12). Oh... and her shipping cost less than I quoted and I refunded her immediately upon shipping before she even knew.
Now I get this email:
"Hi Deborah, I got the purse today and was a little dissappointed. The color is much darker than in the pictures, I had to hold it up to the screen to see if I was losing it also its smaller than I expected. The packaging was great and card was a very cute touch (by the way). Anyways I would like to return it, unfortunately, it's nice but I don't love it. Thanks again"
Now I am really livid. I haven't answered her yet because I am so mad! The color is much darker than the picture?? She had to hold it up to the screen?? It's smaller than expected?? The measurements are on the auction!! She wasn't unhappy with the bag! It was the resolution on her computer screen!!
This is an auction, not a dept. store! What should I do?? She got a phenomenal deal!!!