Here we go again. I have been carrying my black Heli I got from the Nordstrom sale for about two weeks. Today, I am at lunch and I look down and one of the handles is detached from the bag. (Just hanging there). A screw is loose on another side. I was noy carrying a heavy load at all. I was not able to call Nordstrom today but I will do so tomorrow. I don't think this is a LVR issue. This is a Chloe quality issue. We need to identify all the ladies who have had problems with the Heli handle and contact Chloe corporate. I have contacted them before regarding a pair of shoes and they were very nice. Since it is black, I think I can request a return it and get a refund (which mean you will find a black Heli at Nordstrom rack soon). I will buy a black again later. I have not tried out the prune yet, I hope the quality is better. Let's get a letter together and let Chloe know. PM me. Tag, I know you had a problem.