Hey Everyone
I went to Short Hills today with my mom to pick up the Tivoli PM she and my dad are buying for my graduation gift. I had her order it over the phone pre-increase, it was the last one left in New Jersey.
So we drive an hour to Short Hills to pick up the bag, the LV store is busy as usual...I felt bad that those people probably could've made those purchases pre-increase but didn't know about it (yay for tPF!), and I make my way to the register. No SA has yet approached me to ask if I need help and we've been standing there for a good 15 minutes.
Finally, I approached one that looked free at the moment, so I asked for the SA who took my mother's order via phone, but she's left for the day, and so I ask for the sales floor manager, who the SA told my mother to ask for if she was not available.
I ask politely: Can you tell me who the sales floor manager is?
He says, without even making eye contact: We'll be with you in a minute.
That gets me irked for starters, but I try to hold it in and not be sensitive about it. I tend to look young for my age and that type of reaction from SAs is typical...I should mention that the older ladies who are paying at the register are also giving me "the look," although I don't understand why...
So when we finally get his attention, he comes out with a bag...the bag is all creased and worn and has some dirty white spots on it. The Tivoli, in just the dust bag, no box although I didn't really expect one, appears to be in okay condition, but the zipper does not have the protective blue sticker on it, again...not really expecting it, but it would have been an added bonus.
So I check out the bag, and although there are some minor imperfections that I would like to inspect further, we take it. I ask for a box and he takes my purchase to the bag and returns with the bag in a box, in the same beaten up brown bag which is stuffed to capacity because it is a bit too small for the box.
My mom asks for another bag because it is too small, but he says there are no more big bags...but there's another customers with purchases and they have the larger bags...
So we leave...and the security alarm goes off, getting the attention of the entire store...but anyway, I decide I will wait until other stores have the bag in so I can compare mine with others before making my final decision, but we stopped at the Neiman Marcus LV just to see if they might have one on display or something...
So I tell the SA I'm looking for the Tivoli PM and she says they're all sold out and asks if I want to go on the list.
I tell her, I just bought one...and she cuts me off and says, than what more do you want? Ignoring this comment, I tell her I'd like to compare the one I bought with others because there are some minor things and
She says: "They're all exactly the same. If there are any imperfections the bag is discarded at the factory."
So I tell her, umm actually there are quite a few with imperfections that manage to slip out...otherwise we wouldn't have entire threads dedicated to them on tPF (the last part, I don't mention of course)
I basically say there are minor differences from bag to bag and she says, well, that's because they're man made...but wait, didn't you just tell me they were all exactly the same?
I'm sorry for the long post, but I just had to vent my frustration! I know I probably sound really picky and anal but I think that we deserve a certain level of service when we are paying that much for a bag...and it's not just that, the bag was supposed to be my graduation present, which my mom mentioned to the SA at LV, but he didn't even bother to put a ribbon on it or anything...I mean, we even had to ask for the box. It just made me feel disappointed and the attitude from the SAs made it even worse...
What should have been a present that was just supposed to make me feel happy and represent this happy occasion, has ended up frustrating me...Now I'm not even happy that I got the bag even though I've wanted it since I first saw it...KWIM?
Sorry again! Hope you guys still
me after listening to me whine
I went to Short Hills today with my mom to pick up the Tivoli PM she and my dad are buying for my graduation gift. I had her order it over the phone pre-increase, it was the last one left in New Jersey.
So we drive an hour to Short Hills to pick up the bag, the LV store is busy as usual...I felt bad that those people probably could've made those purchases pre-increase but didn't know about it (yay for tPF!), and I make my way to the register. No SA has yet approached me to ask if I need help and we've been standing there for a good 15 minutes.
Finally, I approached one that looked free at the moment, so I asked for the SA who took my mother's order via phone, but she's left for the day, and so I ask for the sales floor manager, who the SA told my mother to ask for if she was not available.
I ask politely: Can you tell me who the sales floor manager is?
He says, without even making eye contact: We'll be with you in a minute.
That gets me irked for starters, but I try to hold it in and not be sensitive about it. I tend to look young for my age and that type of reaction from SAs is typical...I should mention that the older ladies who are paying at the register are also giving me "the look," although I don't understand why...
So when we finally get his attention, he comes out with a bag...the bag is all creased and worn and has some dirty white spots on it. The Tivoli, in just the dust bag, no box although I didn't really expect one, appears to be in okay condition, but the zipper does not have the protective blue sticker on it, again...not really expecting it, but it would have been an added bonus.
So I check out the bag, and although there are some minor imperfections that I would like to inspect further, we take it. I ask for a box and he takes my purchase to the bag and returns with the bag in a box, in the same beaten up brown bag which is stuffed to capacity because it is a bit too small for the box.
My mom asks for another bag because it is too small, but he says there are no more big bags...but there's another customers with purchases and they have the larger bags...
So we leave...and the security alarm goes off, getting the attention of the entire store...but anyway, I decide I will wait until other stores have the bag in so I can compare mine with others before making my final decision, but we stopped at the Neiman Marcus LV just to see if they might have one on display or something...
So I tell the SA I'm looking for the Tivoli PM and she says they're all sold out and asks if I want to go on the list.
I tell her, I just bought one...and she cuts me off and says, than what more do you want? Ignoring this comment, I tell her I'd like to compare the one I bought with others because there are some minor things and
She says: "They're all exactly the same. If there are any imperfections the bag is discarded at the factory."
So I tell her, umm actually there are quite a few with imperfections that manage to slip out...otherwise we wouldn't have entire threads dedicated to them on tPF (the last part, I don't mention of course)
I basically say there are minor differences from bag to bag and she says, well, that's because they're man made...but wait, didn't you just tell me they were all exactly the same?
I'm sorry for the long post, but I just had to vent my frustration! I know I probably sound really picky and anal but I think that we deserve a certain level of service when we are paying that much for a bag...and it's not just that, the bag was supposed to be my graduation present, which my mom mentioned to the SA at LV, but he didn't even bother to put a ribbon on it or anything...I mean, we even had to ask for the box. It just made me feel disappointed and the attitude from the SAs made it even worse...
What should have been a present that was just supposed to make me feel happy and represent this happy occasion, has ended up frustrating me...Now I'm not even happy that I got the bag even though I've wanted it since I first saw it...KWIM?
Sorry again! Hope you guys still
me after listening to me whine
