I won a purse on ebay last week that was described as NEW With Tags and I just received it today and the bag is definitely not NEW. The inside has two holes pierced through the interior leather pocket, there are stains all over the inside the bag, pen marks, it is totally disgusting. I contacted the seller who claimed that the outside was perfect. As far as I'm concerned if a bag is NEW the inside and outside should be perfect. I'm so mad.
She offered me a partial refund but it's not enough of a refund for me to actually keep this bag. I told her I will return it and I want a full refund. She responded saying she charges a 15% restocking fee but if the bag is as I say it is she won't charge me the fee. I've already paid twentysomething dollars to have it shipped to me, then I'm going to have to pay that same amount to send it back. I'll be out $50 after paying the shipping both ways.
I don't know what to do. I obviously wouldn't have purchased it if I knew the actual condition.
Any advice would be greatly appreciated. I'm not sure what steps to take next. Should I file a paypal claim?
She offered me a partial refund but it's not enough of a refund for me to actually keep this bag. I told her I will return it and I want a full refund. She responded saying she charges a 15% restocking fee but if the bag is as I say it is she won't charge me the fee. I've already paid twentysomething dollars to have it shipped to me, then I'm going to have to pay that same amount to send it back. I'll be out $50 after paying the shipping both ways.
I don't know what to do. I obviously wouldn't have purchased it if I knew the actual condition.
Any advice would be greatly appreciated. I'm not sure what steps to take next. Should I file a paypal claim?