TropicalGal ~ have you voiced your thoughts to Jackie or Ashley? There is absolutely no need for you to apologize for what you think or how you feel. And I agree, BE bags are not inexpensive by any means! And they do offer to send swatches, if they have them. This is the problem, that they sometimes don't have them until they are returned.
I'm just guessing here, although I prefer to view limited leather scraps from production than swatch samples that were produced for the sole purpose of viewing. Swatch sets cost money to produce and I imagine will be absorbed by the consumer...no thanks.
BE is a small/lean operation with a global audience. I don't expect them to behave like a large national long-established chain because they're not. To me, this swatch circulation is an idiosyncratic by-product of a small production workshop, which is what attracted me to BE in the first place...not the lack of available swatches, per se, but the ability to deal directly with the owner, designer, and producer of this product. So, to me, the lack of available swatches in a plethora of colors at any given moment is a negligible trade-off for the superb personalized service, fast/friendly communication, willingness to alter specs based upon our collective voices and concerns, the quality of the product, etc.
In no way am I dismissing the importance of swatches, as many cannot commit to an order without seeing and feeling something tangible and for very good reason. I can because of my past professional experience, although I too still want to see a first-hand preview of what I have ordered or may order.
Just my $.02! Well, this night owl needs to slumber, so off I go! Good night!