I am really freaking out here now.. it's been 3wks now and I still have NOT received my phone order from Saks. I made a few phone calls to the SA whom I've placed my orders from and sent her emails also requesting for the status of my order. She hasn't been replying to any of my emails requesting for the status, but when I called and spoke with her 2days ago.. she said she just got back from vacation (YEAH RIGHT?!) and that she will look into it. I called her back yesterday, she sounded kinda frustated that I had called (or maybe it's just me) and told me that she was checking with their shipping dept and will email me of any info she can get from them. Woke up this morning, checked my email..NO EMAIL whatsoever from her - YET! :s
I've received the original receipt together with the GC in a separate mail though. I received it within 10days from when the packaged was mailed, assuming it was mailed during the last EGC event - BUT NO package with my Jumbo Glazed Lamsbkin and Sunnies.
I really feel so stressed out about this...I do not know where my package is.. why it's taking this long to get here. (I have an FPO address and I am literally out of the country, but it shouldn't make any difference because I've ordered from Nordies, NM and other stores before and NEVER had this problem before).
I feel like this SA is pushing me aside, since I am not there literally to walk to their store and confront them about my order. I feel so helpless and I don't know what to do. I just want to get my package asap (before I give birth next month :s) This was supposed to be my bday pressies for myself (my bday was last 3.10) and I still haven't received my stuff yet.. it really sucks feeling this way. Everyday, I am always waiting for the mail to come in and everytime there is no package from Saks.. I am heartbroken.
Sorry for the long post.. I guess my question to you ladies is.. has anyone experienced this kind of problem with Saks? What should I do now??? I don't feel that my SA is really trying to get answers for me as to where my package is now. Do they even have tracking info for the package? I know Nordies and NM has it when I place orders with them.
I've received the original receipt together with the GC in a separate mail though. I received it within 10days from when the packaged was mailed, assuming it was mailed during the last EGC event - BUT NO package with my Jumbo Glazed Lamsbkin and Sunnies.
I really feel so stressed out about this...I do not know where my package is.. why it's taking this long to get here. (I have an FPO address and I am literally out of the country, but it shouldn't make any difference because I've ordered from Nordies, NM and other stores before and NEVER had this problem before).
I feel like this SA is pushing me aside, since I am not there literally to walk to their store and confront them about my order. I feel so helpless and I don't know what to do. I just want to get my package asap (before I give birth next month :s) This was supposed to be my bday pressies for myself (my bday was last 3.10) and I still haven't received my stuff yet.. it really sucks feeling this way. Everyday, I am always waiting for the mail to come in and everytime there is no package from Saks.. I am heartbroken.
Sorry for the long post.. I guess my question to you ladies is.. has anyone experienced this kind of problem with Saks? What should I do now??? I don't feel that my SA is really trying to get answers for me as to where my package is now. Do they even have tracking info for the package? I know Nordies and NM has it when I place orders with them.