While I've loved Coach for years, I'm new here and have a queston.
My Soho bag (purchased May, 2007)http://www.coach.com/assets/product_images/drilldown2/10603_d2.jpg has a tear in the fabric, on one of the Cs.
I showed the SA at my store last night.
She told me she could send it in.
BUT, I may get partial credit, full credit or a discount off my next bag.
Um, I don't want to give up my bag for 30% off another one.
Full credit, I suppose.
But you don't know beforehand how they will remedy your bag's issue?
Seems like such a gamble.
I like the bag a lot...don't want to switch colors...would want the same bag or full credit only.
The tear is not bad, but bound to get worse of course.
What should I do?
Can post a pic later tonight...
My Soho bag (purchased May, 2007)http://www.coach.com/assets/product_images/drilldown2/10603_d2.jpg has a tear in the fabric, on one of the Cs.
I showed the SA at my store last night.
She told me she could send it in.
BUT, I may get partial credit, full credit or a discount off my next bag.
Um, I don't want to give up my bag for 30% off another one.
Full credit, I suppose.
But you don't know beforehand how they will remedy your bag's issue?
Seems like such a gamble.
I like the bag a lot...don't want to switch colors...would want the same bag or full credit only.
The tear is not bad, but bound to get worse of course.
What should I do?
Can post a pic later tonight...