This is going to make some people laught, but here is the story.
I needed to have one comfy everyday bag in black and I decided on GST - relatively big, will always stay in style, price is good, caviar will last forever and my kids like it.
To take advantage of NM buy 2 get $400 of each I called my Short Hills SA and ask for 2 bags specifically imposing that I want 2 brand new never touched bags. One would be GST black with s/h and another is absolutely to die for red Alexander McQeen. Yes she said and told me that she would be sending them 2 from different stores. The very next day I received GST. Let me tell you: the bag wasn't in the condition I specified. The box was one of those standart huge no picture boxes you can't fit anywhere. Instead of black Chanal sleeping bag - it was wrapped in clear plastic bag, did not have Chanel Tag but rather only NM Tag attached. The cards were inside and bag did not look worn, but again with caviar if you careful - it can look brand new years from now. I am not being too picky - if I spending $4K at once I want it to be done to my desires, right? And bag did came from Short Hills NM
When I eventually tracked her down next day she said that she did not see how they packaged the bag in shipping and they all so busy and if evenually she will get the fresh bag - she'll exchange it for me. And who knows when it's going to be? I would have to hold the bag instead of wearing it - I think that returning worn bag is not nice - I wouldn't do it to somebody as I don't like it myself.
I take pride in all my bags, very careful and loving with wearing them and always store in original boxed/bags . I always have all my receipts and tags in a case I ever want to return on sell them on e-bay.
Anyway, all she needed to do to call couple other stores. That's exactly what I did - I called my SA in Garden State Plaza and asked the same question. She was leaving early but told me to come in - they have the bag. That was another story - we came on Saturday - last day of the promotion at about 8:30 p.m.. There are 2 SA's on the floor and place is packed - never saw so many people in handbags. Well, they do have Chanel but where? - on the 3rd floor behind the customer service in some storage room piled on 3 sets of wired shelves. SA just left me along with other customer alone in that room until I found the bag - as it suppose to be condition - brand new. Than she came back and tried to find a box - after 2 trips up and down she finally located it. I felt really bad for that lady - she was so exausted that she barely could think.
Now I have 2 of the same bag - next step is to bring one back ( in the plastic bag) and make an exchange. Somebody will loose the sale but in this case I am not that worried - they both made a lot of money in those 4 days of NM madness.
BTW - my Alexander McQeen bag did not come yet.
I needed to have one comfy everyday bag in black and I decided on GST - relatively big, will always stay in style, price is good, caviar will last forever and my kids like it.
To take advantage of NM buy 2 get $400 of each I called my Short Hills SA and ask for 2 bags specifically imposing that I want 2 brand new never touched bags. One would be GST black with s/h and another is absolutely to die for red Alexander McQeen. Yes she said and told me that she would be sending them 2 from different stores. The very next day I received GST. Let me tell you: the bag wasn't in the condition I specified. The box was one of those standart huge no picture boxes you can't fit anywhere. Instead of black Chanal sleeping bag - it was wrapped in clear plastic bag, did not have Chanel Tag but rather only NM Tag attached. The cards were inside and bag did not look worn, but again with caviar if you careful - it can look brand new years from now. I am not being too picky - if I spending $4K at once I want it to be done to my desires, right? And bag did came from Short Hills NM
When I eventually tracked her down next day she said that she did not see how they packaged the bag in shipping and they all so busy and if evenually she will get the fresh bag - she'll exchange it for me. And who knows when it's going to be? I would have to hold the bag instead of wearing it - I think that returning worn bag is not nice - I wouldn't do it to somebody as I don't like it myself.
I take pride in all my bags, very careful and loving with wearing them and always store in original boxed/bags . I always have all my receipts and tags in a case I ever want to return on sell them on e-bay.
Anyway, all she needed to do to call couple other stores. That's exactly what I did - I called my SA in Garden State Plaza and asked the same question. She was leaving early but told me to come in - they have the bag. That was another story - we came on Saturday - last day of the promotion at about 8:30 p.m.. There are 2 SA's on the floor and place is packed - never saw so many people in handbags. Well, they do have Chanel but where? - on the 3rd floor behind the customer service in some storage room piled on 3 sets of wired shelves. SA just left me along with other customer alone in that room until I found the bag - as it suppose to be condition - brand new. Than she came back and tried to find a box - after 2 trips up and down she finally located it. I felt really bad for that lady - she was so exausted that she barely could think.
Now I have 2 of the same bag - next step is to bring one back ( in the plastic bag) and make an exchange. Somebody will loose the sale but in this case I am not that worried - they both made a lot of money in those 4 days of NM madness.
BTW - my Alexander McQeen bag did not come yet.