After school today, I noticed that I was missing one turnlock on my Gigi. I'm not sure where or how I lost it . Since I was headed to the mall I decided to pop into Coach and ask about it because I thought I had read on here that Coach would just send you a turnlock kit to fix it. But the SA there told me that they don't do that because Coach values their customers and so they want to make sure that "nothing else is wrong with your bag" and also, she mentioned that it would be difficult for me to fix the turnlock myself. I thought I had read about girls getting their turnlock fixed without having to send their bags off for a couple weeks...did I dream that? Please help! If I'm delusional, just tell me so