Saw the threads about the feedback changes but wondered what some of the other powersellers (or anyone) think of these changes which were also announced today. It sounds like a positive for those that want more protection selling expensive items and for selling overseas. This also sounds positive for buyers in certain countries who want to use Paypal but havent been able to.
Expanded Seller Protection - New for eBay PowerSellers - Starting February 2008
PowerSellers in the United States, United Kingdom, Canada, Australia, France and Hong Kong are eligible to register for expanded PayPal seller protection for transactions on eBay and paid through PayPal. When transactions meet the terms of coverage, PowerSellers are protected against claims, charge-backs, reversals for unauthorized payments, and merchandise not received. This benefit is free to PowerSellers and transactions no longer require confirmed addresses to be covered. PayPal has also eliminated the annual coverage limit and extended protection to more countries around the world.
Rewards & Standards
Rewards for great sellers
How are great sellers measured? Customers decide. They give sellers more stars in detailed Feedback if they are satisfied. These Detailed Seller Ratings (DSRs), along with other indicators of customer satisfaction, will influence seller rewards and standards.
Search visibility will be tied to customer satisfaction. Customer satisfaction is reflected in a combination of DSRs, Feedback, and fewer complaints filed of an item being "significantly not as described" (SNAD) or "item not received" (INR). In March 2008, Best Match will become the default sort in search to give more buyers the results they want and will:
We're taking steps to give new meaning to PowerSeller status on eBay. Starting July, a score of 4.5 or more on all DSRs (based on the last 12 months) will be required for membership in the PowerSeller program. We will reward PowerSellers with fee discounts and other benefits for their record of excellent customer service. PowerSeller discounts on Final Value Fees (or Transaction Services Fees)
To help ensure more buyers are protected, in some cases we'll require sellers to offer either PayPal or a merchant credit card to customers. PayPal buyer protection covers most qualified transactions up to $2000.00 USD. Sellers will only be required to provide this safe payment option to customers in certain situations:
Expanded Seller Protection - New for eBay PowerSellers - Starting February 2008
PowerSellers in the United States, United Kingdom, Canada, Australia, France and Hong Kong are eligible to register for expanded PayPal seller protection for transactions on eBay and paid through PayPal. When transactions meet the terms of coverage, PowerSellers are protected against claims, charge-backs, reversals for unauthorized payments, and merchandise not received. This benefit is free to PowerSellers and transactions no longer require confirmed addresses to be covered. PayPal has also eliminated the annual coverage limit and extended protection to more countries around the world.
Rewards & Standards
Rewards for great sellers
How are great sellers measured? Customers decide. They give sellers more stars in detailed Feedback if they are satisfied. These Detailed Seller Ratings (DSRs), along with other indicators of customer satisfaction, will influence seller rewards and standards.
- Search Visibility
- PowerSeller Rewards & Standards
- Safe Payments
- Feedback Changes
- Coming Soon: Seller Dashboard
Search visibility will be tied to customer satisfaction. Customer satisfaction is reflected in a combination of DSRs, Feedback, and fewer complaints filed of an item being "significantly not as described" (SNAD) or "item not received" (INR). In March 2008, Best Match will become the default sort in search to give more buyers the results they want and will:
- Increase exposure for sellers with DSRs 4.6 and above and at least 95% customer satisfaction in the last 30 days.
- Decrease exposure for sellers with low customer satisfaction or Shipping & Handling DSRs.
We're taking steps to give new meaning to PowerSeller status on eBay. Starting July, a score of 4.5 or more on all DSRs (based on the last 12 months) will be required for membership in the PowerSeller program. We will reward PowerSellers with fee discounts and other benefits for their record of excellent customer service. PowerSeller discounts on Final Value Fees (or Transaction Services Fees)
- DSRs of 4.6 or more (based on the last 30 days): 5% Final Value Fee discount
- DSRs of 4.8 or more (based on the last 30 days): 15% Final Value Fee discount
- Protection for any shipping address, not just a confirmed address
- Unlimited annual coverage, not just $5,000 per year
- Global coverage, extended to 190 countries around the world
- Expanding to single-item fixed price listings
- Extending refund of Feature Fees permanently
To help ensure more buyers are protected, in some cases we'll require sellers to offer either PayPal or a merchant credit card to customers. PayPal buyer protection covers most qualified transactions up to $2000.00 USD. Sellers will only be required to provide this safe payment option to customers in certain situations:
- For listings in riskier categories, like computers and cell phones
- If the seller has 5% or more dissatisfied customers
- If the seller has less than 100 Feedback