If Coach decides that they will neither fix nor reimburse you for your bag repair will they give you back the $20 you send in with the bag ? Since I am new to the forum I was looking through old FAQ about repairs and it doesn't sound like my bag may qualify. I used their cleaner on one of my bags and it took off color in one spot. The bag is practically new but the damage is not due to craftmanship although to me craftmanship should include coloring the leather also I was ill advised. Thanks