Hey gals,
I'm posting partially to vent and to seek help about my now marred GST. Last night I celebrated my bday by going out to dinner and drinks with my friends. Being that we were a large group, the restaurant cramped us into a table where my bf and I were sitting where there was a lot of traffic. I decided to set my bag on the metal base of the table because by hanging it on my seat, people walking by would continually bump my bag.
Sadly, a clumsy waitress dropped a few plates as she walked by my bf and I. My instinct oddly was not to check my bag but to check to see if my bf was spilled on (he was nearest to the accident). A few drops of BBQ sauce grazed his black shirt and jeans but nothing major. A friend asked if I was spilled on and she asked if my bag was ok. I quckly snatched up my bag from under the table. Lo and behold, that's where most of the BBQ sauce had landed!! It was all over the front of the bag and I quickly panicked and started wiping it with napkins and water. Even after 20 minutes of wiping, the sauce had plastered itself into the stitching and crevices of the the quilting!!!!!
My bf asked to talk to the manager and eventuough he offered to pay for the cleaning of the bag, he suggested a shoe repair place for me to go to. I was insulted bc he acknowledged that he could not replace a bag that expensive, and yet he still thought I would trust any shoe repair place to clean my GST. Worst is that after the waitress dropped the dishes she kept on walking and didn't apologize!! She only apologized 10 min after the accident happened!!
I'm soooooo sad and I'm wondering if any of you girls can suggest a good and sympathizing SA at the Chanel store at south coast. I'm having her looked at for repairs and an estimate on the cost. Also should I pay Chanel up front and have the restaurant manager reimburse me or should I get at written estimate from Chanel and get the money from the manager first?? Is cleaning off the BBQ sauce a difficult and costly repair?? Would I need to have the leather replaced??? Any info would help!! Thnx for reading my long post but I knew this is the only place that would empathize with this experience
I'm posting partially to vent and to seek help about my now marred GST. Last night I celebrated my bday by going out to dinner and drinks with my friends. Being that we were a large group, the restaurant cramped us into a table where my bf and I were sitting where there was a lot of traffic. I decided to set my bag on the metal base of the table because by hanging it on my seat, people walking by would continually bump my bag.
Sadly, a clumsy waitress dropped a few plates as she walked by my bf and I. My instinct oddly was not to check my bag but to check to see if my bf was spilled on (he was nearest to the accident). A few drops of BBQ sauce grazed his black shirt and jeans but nothing major. A friend asked if I was spilled on and she asked if my bag was ok. I quckly snatched up my bag from under the table. Lo and behold, that's where most of the BBQ sauce had landed!! It was all over the front of the bag and I quickly panicked and started wiping it with napkins and water. Even after 20 minutes of wiping, the sauce had plastered itself into the stitching and crevices of the the quilting!!!!!
My bf asked to talk to the manager and eventuough he offered to pay for the cleaning of the bag, he suggested a shoe repair place for me to go to. I was insulted bc he acknowledged that he could not replace a bag that expensive, and yet he still thought I would trust any shoe repair place to clean my GST. Worst is that after the waitress dropped the dishes she kept on walking and didn't apologize!! She only apologized 10 min after the accident happened!!
I'm soooooo sad and I'm wondering if any of you girls can suggest a good and sympathizing SA at the Chanel store at south coast. I'm having her looked at for repairs and an estimate on the cost. Also should I pay Chanel up front and have the restaurant manager reimburse me or should I get at written estimate from Chanel and get the money from the manager first?? Is cleaning off the BBQ sauce a difficult and costly repair?? Would I need to have the leather replaced??? Any info would help!! Thnx for reading my long post but I knew this is the only place that would empathize with this experience