Yea, the zipper pull is hard to open and close from what I understand.
Here's the situation....I sold my - pride and joy - 90% new, 4 year old Alma and the buyer has contacted me to insist that it's a fake based primarily on that the zipper is hard to open and close. Incidently, it didn't give me any trouble, so I find beth001's response especially interesting.
I had the bag authenticated for her by my poupette and she maintains that they don't know what they're talking about because she took it to her local Saks LV counter and they told her it's fake based on that too. She also insists that LV's don't have 'quality' issues ever and that's why they sell for such high prices. Oh brother! And don't get me started on LV sales assistant's knowledge....er, or shall I say, lack thereof!
Even the my poupette authenticator confirmed that Alma's especially can be difficult to zip and un-zip. Now that you ladies mention it, the shape makes perfect sense. My buyer says though that all of the brand new ones in the store zipped smoothly, so that makes my 4 year old one, a fake.
I tell you, it's been a rough week. Just to start, there's zero chance that I would own a fake, never mind sell one! I'm thinking I should gently try to get her to consult tPF and this thread and a couple of others on SA's and quality issues.
Anyway, I'm wondering if beeswax, soap or graphite would help. I know I've used all of those on coat zippers and had success.