Hello!
I'm new to this forum and would like your advice. Two weeks ago I bought a brown caviar GST with silver hardware. After carrying it 6-7 times I noticed three scuff marks on the top edges of the bag, where the top layer of leather is worn off and exposing the light brown unfinished leather underneath. They're about 1cm long each. It's the sort of thing you'd expect to see after years of wear, and I'm surprised to see it on a brand new bag, especially the tough caviar leather.
I bought the bag from NM -- the question is, should I ask them to exchange the bag or issue a refund? I love the bag but don't know if the same issue will just pop up again if I exchange it. Would love to know what you think. Thank you!
I'm new to this forum and would like your advice. Two weeks ago I bought a brown caviar GST with silver hardware. After carrying it 6-7 times I noticed three scuff marks on the top edges of the bag, where the top layer of leather is worn off and exposing the light brown unfinished leather underneath. They're about 1cm long each. It's the sort of thing you'd expect to see after years of wear, and I'm surprised to see it on a brand new bag, especially the tough caviar leather.
I bought the bag from NM -- the question is, should I ask them to exchange the bag or issue a refund? I love the bag but don't know if the same issue will just pop up again if I exchange it. Would love to know what you think. Thank you!