I sold an item (it was pretty high value) and I offered the buyer tracking but they chose to insure it only. I shipped to a confirmed address, but my question is do I need to have delivery confirmation just in case? (Yes, I probably should have asked before shipping it out) Can they file a non-delivery claim even if I have insurance forms to prove it was shipped? Thanks.
Does insurance count as confirmation?
- Thread starter Wintress
- Start date
Technically insurance isn't a tracking device. However, if there are issues then the PO can track it using the insurance number. I have actually had them do that before, although maybe I just got a nice employee. Signature confirmation is required by Paypal if the item is over $250 (i think), should any disputes arise. Hopefully it won't even be an issue though!
According to my local post office, if the insurance value is more than $100, it has to be signed for.
So I guess, if there is any problem, USPS has a copy of whomever sign the package.
So I guess, if there is any problem, USPS has a copy of whomever sign the package.
I believe Paypal looks at proof of delivery as any service (UPS Fedex USPS) that you can enter in your tracking number online and see that it was delivered (and signed for if $250+, I believe). If the package is over a certain amount they have to sign for it, BUT I dont know if that is available for Paypal to see online. My guess is no, but I do believe you can get hard copy proof for a fee from the USPS and send that off to paypal if you had to.
For the future if its over $100 do Signature confirmation for everything, it protects you not the buyer. I just add it in the shipping fee! But Delivery Confirmation is not enough for them if it is expensive, it says it right in the "print a shipping label" screen in paypal.
Good Luck.
No, they don't. For items less than $250 in value you need a delivery confirmation, which insurance does not count as. Items $250 and higher need a signature confirmation. Insurance alone provides no tracking information and PayPal will not accept it as proof of delivery.
Totally agree - these are for your benefit, not the buyer - if the item gets lost it's up to the seller to file a claim and recoup the money, not the buyer, so I insure and get tracking on every item I send, regardless of value.