I don't see it quite like that Cyn. I do see their point when yapping people come in demanding a Birkin. I have heard that from my SA. She is quite put off by people doing this and I can't really blame her. It must be very stressful to have people coming at you all the time like that. But, I still think that they have evolved to seeing many clients as being a pain in the ass. After exposure to tPF, many people have become very particular and specific about what they want or are looking for. It must have come as a shock to a salesperson who was used to clients being grateful for whatever bag was offered to them just because the ungettable bag was being offered. Does that make sense?
Yeah, that does make sense. It still bothers me a great deal, though, that ANY brand would expect people to drop thousands on a bag just because it was
offered. Ya know? I guess my issue is just with the whole extra special Hermes brand of "customer profiling" because it often boils down to "we think YOU are good enough to carry our purses but you, you, and most definitely you...are not our kind". It's b-s, honestly. If someone has the means and is willing to buy, I feel like customer service should not be an afterthought or something that shocks customers if they in fact receive it.
But then again I expect decent service
everywhere I go, and I'm sadly disappointed in most places nowadays, not just Hermes.
Don't get me wrong, I am NOT haughty in any way to SAs, waiters, etc., but maybe because of that I just don't think that the condescension and attitude we get from them are appropriate. Especially when it's clear to most Hermes SAs that I have been buying this brand longer than they've been out of high school. LOL. It's not like I'm some Birkin crazed maniac, but it would be nice to get a freakin'
phone call every now and then! That's all I'm sayin.
(BTW I do have some SAs who are wonderful--this is directed toward the few who really are neutral to downright
)