I purchased a Louis Vuitton Neverfull MM from the Louis Vuitton website. I ordered it last Tuesday Oct 23 & was to receive it by 7pm Oct 26. No purse. Fedex gives a tracking # but didn't actually ATTACH it to a box. They have no idea where my purse is other than it is in Tennessee.I called Louis Vuitton on Sat, Mon, & today Oct 30. I have talked to 5 different louis vuitton reps over the course of the 3 days & still have no bag. I was told yesterday that they would look into sending me out a replacement bag so I would receive it by Wed 31. I am leaving Thurs the 1st. The 2 reps that were to do that NEVER mailed one out. (It was a tag team effort).....I asked the nice rep tonight if they were afraid that I would end up with 2 bags? Did they actually have the bag in stock I purchased? She didn't really answer about the 2 bag thing. But the purse was in stock. I told her.....I found it hard to believe that a company that has been in business for over 100 years would hold their customers hostage. I told her I hoped they didn't do this to all their customers or they wouldn't have any. What's sad is that I have looked at Louis Vuitton for years & decided to buy an OVERPRICED wallet,keys..... carrying device & they couldn't even deliver. Has anyone else had this kind of SUBSTANDARD customer service from Louis Vuitton or is it just me???????By the way the last nice rep canceled my order THANKS LOUIS