Try calling a YSL dedicated store,I called one recently asking for the name of a bag I had bought,even though I had'nt got if from there the sa was incredibly helpful.If you do call,ask how much it should be full retail price,and have they experienced similar problems with any.If they have indeed had this problem before,ask how much re-furbishment would cost and how long would last(under garantee if you did decide to have it done),and maybe with the cost of that and the bag it will still prove to be a good buy.Plus you would have insight into caring for metallic bags you may not have had before!xx