Quick background: I sold a brand new with tags Gustto Big Baca. It was purchased from shopbop.com and was in immaculate condition. The buyer asks me nearly a dozen questions and haggles me down on the price until we come to an agreed price. She pays the next week, even though I state payment must be made within 48 hours. This was a month and a half ago and I had not heard from her since. Assuming this is a completed transaction, I contact her and ask to leave positive feedback and I will do the same.
3 days later I get this message from her in my Ebay inbox:
i've still never heard back from you about my refund for the
damaged gustto bag, you should have received it by now and i'm
on the verge of leaving neg. feedback and opening a despute
with ebay. i have now been out $450.00 for four weeks now.
this is rediculous and i feel like i have been very pollite and
patient up till now. i sent you an original email with pictures of
the damage, sent you back to bag directly, the next mailing day
after receiving it -with another letter about the damage and i
responded to your email asking me whether or not "i was
enjoying my purchase and would leave you positive feedback",
like you hadn't even received my compliants, even though i sent
them to the same email address. please respond asap, with my
refund info ($450.00 + $15.00 for my return shipping charges,
since it's not my fault the bag arrived damaged i shouldn't have
to pay to ship it back to you! thank you, lauren
Outraged, I quickly composed a highly unprofessional response:
Are you out of your mind? I never received any message from you. Further the bag was in brand new pristine condition, carefully packed in its dustbag. It is impossible for it to have been damaged in transit as you claim. It sounds as if you are having buyers remorse and/or are trying to return a damaged bag to me which is ridiculous. Further, it has been nearly a month and I have moved up to school. I have no idea where you sent the package, if anything, and further, this is the first and only correspondence I have received from you. I will be notifying Ebay and paypal right now of this completely unacceptable show that you are trying to put on.
Fuming, I immediately see another message from her:
hi, just sent you a response (s) to your email with photos of the
damge but haven't heard back, i'm wondering if you are not set
up to get reply's outside of ebay, i can also send you a copy of
the usps receipt when i get home. i sent the bag back about
three weeks ago to your return address. tracking # is on the
receipt, also, please let me know if you are not recieving my
emails with attachments. thank you, lauren
Then she sends the ^ exact same message again
I send her this reply:
There was no damage to the bag.
My email is fine and does accept attachments
I have received no bag from you.
I have moved over the summer because I am going to school.
Wherever you claim you sent the bag, it more than likely will be returned back to you.
Standard protocol and common sense would dictate that you contact the seller within a couple of days,state your concerns, and negotiate from there. You do not send an item back for return to someone without them knowing first. As I stated before, I just started my fall semester at college; I dont live at the same address anymore.
Bottom line: You bought this bag over a month ago, you never contacted me during that time, and all of a sudden Im receiving a message from you FOR THE FIRST TIME!?
Im sorry, Im not going to participate in this charade with you. There are no emails from you whatsoever, none of the pics you claim of the nonexistent damage.
As I said before, I am going to forward both of your messages to Ebay and Paypal.
Please do not contact me again.
Then she sends me this:
i have already opened a dispute with paypal and will let you know if and when i received the bag back and forward it to your new address, i'm sure that when playpal sees my original emails (with the dates on them, which i did send over three weeks ago) and the photos of the damage you will be instructed to give me a refund, i'm not mad like i said the cut is small and i'm sure it was an honest mistake, i won't leave you neg. feddback, i ust want a refund.
Heres my response
Why dont you tell me what email you are sending to?
Why didnt you ever message me through Ebay and waited for a month to do so?
There was no cut on the bag. If its there, you put it there, and I will fight you tooth and nail in this dispute, including providing receipt of purchase from shopbop.com.
I want to cry, I really do. Im a struggling college student who makes a few bucks on Ebay. Please help me figure out what to do. I apologize for the length of this post, I just wanted to make sure every detail was clear.
3 days later I get this message from her in my Ebay inbox:
i've still never heard back from you about my refund for the
damaged gustto bag, you should have received it by now and i'm
on the verge of leaving neg. feedback and opening a despute
with ebay. i have now been out $450.00 for four weeks now.
this is rediculous and i feel like i have been very pollite and
patient up till now. i sent you an original email with pictures of
the damage, sent you back to bag directly, the next mailing day
after receiving it -with another letter about the damage and i
responded to your email asking me whether or not "i was
enjoying my purchase and would leave you positive feedback",
like you hadn't even received my compliants, even though i sent
them to the same email address. please respond asap, with my
refund info ($450.00 + $15.00 for my return shipping charges,
since it's not my fault the bag arrived damaged i shouldn't have
to pay to ship it back to you! thank you, lauren
Outraged, I quickly composed a highly unprofessional response:
Are you out of your mind? I never received any message from you. Further the bag was in brand new pristine condition, carefully packed in its dustbag. It is impossible for it to have been damaged in transit as you claim. It sounds as if you are having buyers remorse and/or are trying to return a damaged bag to me which is ridiculous. Further, it has been nearly a month and I have moved up to school. I have no idea where you sent the package, if anything, and further, this is the first and only correspondence I have received from you. I will be notifying Ebay and paypal right now of this completely unacceptable show that you are trying to put on.
Fuming, I immediately see another message from her:
hi, just sent you a response (s) to your email with photos of the
damge but haven't heard back, i'm wondering if you are not set
up to get reply's outside of ebay, i can also send you a copy of
the usps receipt when i get home. i sent the bag back about
three weeks ago to your return address. tracking # is on the
receipt, also, please let me know if you are not recieving my
emails with attachments. thank you, lauren
Then she sends the ^ exact same message again
I send her this reply:
There was no damage to the bag.
My email is fine and does accept attachments
I have received no bag from you.
I have moved over the summer because I am going to school.
Wherever you claim you sent the bag, it more than likely will be returned back to you.
Standard protocol and common sense would dictate that you contact the seller within a couple of days,state your concerns, and negotiate from there. You do not send an item back for return to someone without them knowing first. As I stated before, I just started my fall semester at college; I dont live at the same address anymore.
Bottom line: You bought this bag over a month ago, you never contacted me during that time, and all of a sudden Im receiving a message from you FOR THE FIRST TIME!?
Im sorry, Im not going to participate in this charade with you. There are no emails from you whatsoever, none of the pics you claim of the nonexistent damage.
As I said before, I am going to forward both of your messages to Ebay and Paypal.
Please do not contact me again.
Then she sends me this:
i have already opened a dispute with paypal and will let you know if and when i received the bag back and forward it to your new address, i'm sure that when playpal sees my original emails (with the dates on them, which i did send over three weeks ago) and the photos of the damage you will be instructed to give me a refund, i'm not mad like i said the cut is small and i'm sure it was an honest mistake, i won't leave you neg. feddback, i ust want a refund.
Heres my response
Why dont you tell me what email you are sending to?
Why didnt you ever message me through Ebay and waited for a month to do so?
There was no cut on the bag. If its there, you put it there, and I will fight you tooth and nail in this dispute, including providing receipt of purchase from shopbop.com.
I want to cry, I really do. Im a struggling college student who makes a few bucks on Ebay. Please help me figure out what to do. I apologize for the length of this post, I just wanted to make sure every detail was clear.
