I'm panicing here and dont know what to do
I purchased a python handbag (chloe silverado) from ebay from a US seller, and I made a bad mistake as I didn't know it's against some Europian Union law to receive exotic skin item from outside of the EU area. So this whole mess is my fault:s
The customs of my country (Finland) opened the box and they weren't happy when they realized the item is made of python. I got talked them over to ship it back to seller, and right after I got home I e-mailed the seller and explained the situation. I apologized her because again; this is all my fault, and asked if she could give me a partial refund once she recieves the item. This customs episode happened last weeks thursday and that was when I emailed her.
She didn't respond at all and now finally today she sent me a message and asked if I ever recieved my item - obviously she didn't get my e-mail. I sent here several messages (explaining the whole mess again) via both email and ebay messages. Now later today she sent me this message;
i am not sure what is going on but the chloe came back to me from the post office today. i will find out why it wasn't sent to you already and get it sent to you one way or another. thanks xxxxx
I'm panicing here because if she sends it again this time the customs might just keep the bag or destroy it.
I requested her contact information from ebay and got a phone number, called there but there's an answering machine and it seems to be some man's phone number. The one I've been dealing with is a woman but the account is on that man's name so he's propably her partner. I left a message there and tried to explain I'm trying to reach this woman and left my phone number and explained I'm a woman who purchased a bag from xxxxx from ebay and the customs of my country wont let me have the bag and it shoudn't be shipped back here... and then "beep" and the time was out. My spoken english is not that good so I hope they understood what I was trying to say...
What should I do...? I have never had any troubles on ebay so I truly dont know if there's something I should do. I contacted ebay support and explained everything and asked if they could contact her but they're slow in responding and I'm worried if she ships the bag back here...
I'm really sad as I should have asked the customs if there would be any problems with this item before I purchased it... the seller has done nothing wrong but seems to be impossible to reach.
Thanks for listening and sorry for a long post. All advices are are highly appreciated!
I purchased a python handbag (chloe silverado) from ebay from a US seller, and I made a bad mistake as I didn't know it's against some Europian Union law to receive exotic skin item from outside of the EU area. So this whole mess is my fault:s
The customs of my country (Finland) opened the box and they weren't happy when they realized the item is made of python. I got talked them over to ship it back to seller, and right after I got home I e-mailed the seller and explained the situation. I apologized her because again; this is all my fault, and asked if she could give me a partial refund once she recieves the item. This customs episode happened last weeks thursday and that was when I emailed her.
She didn't respond at all and now finally today she sent me a message and asked if I ever recieved my item - obviously she didn't get my e-mail. I sent here several messages (explaining the whole mess again) via both email and ebay messages. Now later today she sent me this message;
i am not sure what is going on but the chloe came back to me from the post office today. i will find out why it wasn't sent to you already and get it sent to you one way or another. thanks xxxxx
I'm panicing here because if she sends it again this time the customs might just keep the bag or destroy it.
I requested her contact information from ebay and got a phone number, called there but there's an answering machine and it seems to be some man's phone number. The one I've been dealing with is a woman but the account is on that man's name so he's propably her partner. I left a message there and tried to explain I'm trying to reach this woman and left my phone number and explained I'm a woman who purchased a bag from xxxxx from ebay and the customs of my country wont let me have the bag and it shoudn't be shipped back here... and then "beep" and the time was out. My spoken english is not that good so I hope they understood what I was trying to say...
What should I do...?
I have never had any troubles on ebay so I truly dont know if there's something I should do. I contacted ebay support and explained everything and asked if they could contact her but they're slow in responding and I'm worried if she ships the bag back here...I'm really sad as I should have asked the customs if there would be any problems with this item before I purchased it... the seller has done nothing wrong but seems to be impossible to reach.
Thanks for listening and sorry for a long post. All advices are are highly appreciated!
....You know I feel so helpless because I've never had any problems on ebay, I really dont know how to solve this kind of problems... but this forum is the best!