Yes, they track returns. I was told by a *****y manager that I returned an inclusion bracelet more than once and I shouldn't buy anymore inclusion pieces.
Wow!! I exchanged an Amarante inclusion bracelet because of a small white streak in it. The SA just looked at my receipt and handed me the new bracelet and took the old bracelet and didn't bother to ring it through the register!!! So technically, it wasn't tracked.... and then when I walked out, I realised that the new bracelet ALSO had the white streak!!!
So.... I went to a third LV store to exchange it but the 3rd store had the Amarante bracelets but had a sign stating that it wasn't available for purchase until a certain date! But, the SA at the 3rd store checked with her mgr. and they were willing to exchange the bracelet for me but it turned out that their bracelets looked worse than the one that I already had!! So.... I kept my bracelet (that I had exchanged at the 2nd LV store)!!!
Ok... so now here's the rest of the story..... a couple of days later I called my regular SA at the 1st store to ask her a question... during the conversation, she mentioned that the 3rd store had called her store to yell at the 1st store because they said that the 1st store was selling the inclusion bracelet BEFORE the release date! This was not true because my SA said that there was an LV memo stating the Amarante release date, and she had sold me the original bracelet on the exact release date! But the 3rd store for some reason thought the release date was later and had even posted a later release date!
I felt bad and told my SA that I was the customer who had gone to the 3rd store to exchange my bracelet and she said that wasn't a problem... the 3rd store was wrong regarding the release date and she was going to call them to tell them to read their store memos more carefully!
Yikes!! I just wanted a "perfect" inclusion bracelet! Didn't think I would cause a small war of words between two stores!!!
I know my SA follows all of the rules because she never lets me buy an LV purse before the release date even though I sometimes beg her!! (
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Sorry about the long post....I guess I got off track but I think that if a customer returns an item within the return period and the item is UNUSED, then why would it matter to LV if a customer returns it? The item was still saleable..... but I think it does help to have a regular SA who knows you because then if you have to return an item, the SA knows that the item you are returning is real and hasn't been switched with a fake. (Ok... I think that was a run-on sentence!)
I'll stop writing now!!!
