Ladies, I urgently need your help! I am very very frustrated and sad now!
I bought this blue B bag end of June. I took it out ready for using this week and JUST FOUND the edge of the strap is with really sh*tty quality! The edge of both strap end look like not being finished(uneven edge looks like dog biting), one side of the edge even starts cracking (pls see attached photos). I am very frustrated and sad now! Is it the quality that 1500 dollars purse suppose to have?
I will go back to Holt Renfrew(Canada) where I bought it this afternoon to figure out solutions.
My concern is:
1). This unfinished,cracking,uneven, dog-bite like strap edge problem is common in your B bags, or it rarely happened. I'm just that unlucky one?
2). How should I argue with the shop? Holt Renfrew's refund and return policy is within 28 days.
I guess I can not get refund in Holt. But Holt should take the responsibility to send the strap somewhere (Paris?) to repair?
Now I feel really sad and disappointed. I never expect 1500 dollars purse's quality is like that!
I bought this blue B bag end of June. I took it out ready for using this week and JUST FOUND the edge of the strap is with really sh*tty quality! The edge of both strap end look like not being finished(uneven edge looks like dog biting), one side of the edge even starts cracking (pls see attached photos). I am very frustrated and sad now! Is it the quality that 1500 dollars purse suppose to have?
I will go back to Holt Renfrew(Canada) where I bought it this afternoon to figure out solutions.
My concern is:
1). This unfinished,cracking,uneven, dog-bite like strap edge problem is common in your B bags, or it rarely happened. I'm just that unlucky one?
2). How should I argue with the shop? Holt Renfrew's refund and return policy is within 28 days.
I guess I can not get refund in Holt. But Holt should take the responsibility to send the strap somewhere (Paris?) to repair?Now I feel really sad and disappointed. I never expect 1500 dollars purse's quality is like that!
