Anyone can help me out? I called BH store but it directed me the Customer service 1800 #. They told me I won't be able to change the mechanism of the single earrings. They said talk to a boutique but I can't even reach them. This is such bad service. I don't want to go in bc its quite a far drive for me so i want to find out before I go in. Ugh...this is frustrating.
Cartier Earrings Thread
- Thread starter mfa777
- Start date
I think they will adjust the sizing to fit only. Someone posted they cannot alter the style (eg. types of backings). The style has to stay true to its original design.
Not true. The backings can be changed. This is their policy. It is literally stated on their website. And I had my earrings changed. I purchased two single Love earrings and had the screw-ball backings changed to pushbacks/butterfly backings.
https://www.cartier.com/en-us/jewelry-adjust-repair.html
So sorry that you’re having such a tough time. I had a wee bit of a headache with the service, but honestly, I just showed my SA the policy listed on the website. No trouble after that. Can you leave a message for the store? Someone might call you back if you leave your name and number. And if they continue to give you trouble, direct them to the website. It’s literally their company’s policy. Legally, they have to offer you the service.
Yes, I did and they told me they cannot change the "mechanism" of the back of the earrings. It's soo frustrating. They customer service isn't that great so far. I'm a little disappointed. i'll keep trying. Thanks. Will keep everyone posted.
That is SO frustrating. And fraudulent! It’s customer services‘ job to know their own policies! I wish I could help you more.
Hi, @pwecious_323. Have you had any luck with your earrings? Here is a photo of my worK order (sorry for the weird redaction - that is not my strong suit!). Hope this helps! 
Thanks for sharing. I'm actually going to go in tomorrow to the SCP store. I'll let u know what i find out. I hope they can really do something about it. Wish me luck
Hi.
Thank you for you posting it.
I have contacted cartier and they sent me the form for repair.
I'm also got love single earrings.
And hope my request for repair screw to push back it go smooth without problem too And with out charge for service.
Good luck! If they try to charge you, direct them to the company’s website and show them the policy. Hope the process goes smoothly for you!
Ladies, I'm happy to report back I got my single love earring backs changed. Thanks to @[B]Chanello_ShopGirl[/B] for letting me know. The SA at SCP was really nice and didn't even give me trouble for charging me or anything like that. I wanted the push button backs but ended up with the butterfly, which I'm happy with. Hope this helps 
Thank you for the update. I’m planning to purchase these for my 2nd or 3rd holes sometime this next week, so it’s good to hear it worked out for you.Ladies, I'm happy to report back I got my single love earring backs changed. Thanks to @[B]Chanello_ShopGirl[/B] for letting me know. The SA at SCP was really nice and didn't even give me trouble for charging me or anything like that. I wanted the push button backs but ended up with the butterfly, which I'm happy with. Hope this helps
Hi.
Thank you for the update and posted.
May I asked do it feel secure with back butterfly than screw ball?
My one it on progress.
They try to change me money.
Thank you for the update and posted.
May I asked do it feel secure with back butterfly than screw ball?
My one it on progress.
They try to change me money.
Yes! I am still so happy that I changed mine. Those screw balls are truly awful. I wear mine all the time and feel like the backings are totally secure. I hope you are happy with yours once they are sent back.
Be really firm - do not let them charge you! Good luck!