I dislike the term luxury to describe the things I like.
THIS! 100%In my opinion, luxury shopping is DEAD right now. Some people don’t mind jumping through hoops to spend money but I’m out. I’m not waiting in line, I’m not making an appointment to come to your store and realize you have no stock, I’m not getting on your vague list….I’m not working hard to spend my own money. Really great Sales Associates are few and far between these days (some still exist), loyalty doesn’t pay anymore, quality is declining and the experience…..the luxury experience is DEAD. It has a lot to do with the current climate in the world and definitely in the US but there was a time when the door was opened, you were greeted, you were given Champagne, it was a different world, maybe things will change, who knows.
Just seeing this, but agree 100 percent. At my closest big mall, there are lines and appointments at NM, LV, H, Cartier, Gucci, etc. Not interested. And they probably don't have what I want.In my opinion, luxury shopping is DEAD right now. Some people don’t mind jumping through hoops to spend money but I’m out. I’m not waiting in line, I’m not making an appointment to come to your store and realize you have no stock, I’m not getting on your vague list….I’m not working hard to spend my own money. Really great Sales Associates are few and far between these days (some still exist), loyalty doesn’t pay anymore, quality is declining and the experience…..the luxury experience is DEAD. It has a lot to do with the current climate in the world and definitely in the US but there was a time when the door was opened, you were greeted, you were given Champagne, it was a different world, maybe things will change, who knows.
Right?And what’s with the door people?!?! If I arrive on time for my appointment, you should acknowledge me. They stand around like bouncers at a popular club while you wait there to be noticed, it’s really poor treatment.
I think people are saying that even with a pre-arranged appointment and items we wish to buy, we must wait in a line outside the store until our SA is ready for us. To be relegated to a line even with an appointment is annoying. And the lines also prevent/inhibit one's wish merely to window shop to see what's new and what we might like to buy.If I want something, I would text/ email my SA and ask her to keep an eye out for me and let me know when I can go in and pick it up. Simple and we don’t waste each other’s time.
When I go in I would just get what I want and that’s that. I don’t see why ‘luxury’ shopping should be any different.
Problem is when everyone wants SA to spend 2 hours serving them coffee and champagne with chats then this is what happens.I think people are saying that even with a pre-arranged appointment and items we wish to buy, we must wait in a line outside the store until our SA is ready for us. To be relegated to a line even with an appointment is annoying. And the lines also prevent/inhibit one's wish merely to window shop to see what's new and what we might like to buy.
I never understood people who want this "luxury experience" with, like you said, coffee, champagne, sweets, etc. I just want to make my purchase and leave. I have coffee and champagne at home.Problem is when everyone wants SA to spend 2 hours serving them coffee and champagne with chats then this is what happens.
I had an appointment with my SA once and had to wait for an hour because she had a client with her that was shopping for a middle eastern client. Despite telling him that she had an appointment with me he and his client on the phone was there for AGES and I ended up waiting for AGES
Imagine if everyone wanted the Turkish carpet shop treatment
Lol I am the same. I choose the item I want to buy online, go to the store to try it on, pay then leave then go to a cafe to drink coffee and read a book . The longer I stay in the store, the more things I want to buy.I never understood people who want this "luxury experience" with, like you said, coffee, champagne, sweets, etc. I just want to make my purchase and leave. I have coffee and champagne at home.
Any positivity in one's life can be congratulated?? Maybe that's why?