I have the dreaded old model and it’s been repaired once a couple years ago. The zipper tore the lining inside and they fixed it. Now I’m afraid to use it and the zipper is so difficult, even more than it was before. I don’t have a boutique anywhere close to me and when I shop it’s usually via the website.
I’m tempted to call them and see what they will do. When I had it repaired I brought it to the the Crystals store in Vegas and they were so helpful and nice. Should I just wait until I can get to a city with a boutique or call the 1800# and see if they will exchange it for a new one.
I probably have used it twice in two years because the zipper is so difficult and I’m afraid it will tear the canvas. The way I open it now is to bend that lip back to avoid damage but I don’t feel I should have to do this with a spendy bag with a known defect.
I’m tempted to call them and see what they will do. When I had it repaired I brought it to the the Crystals store in Vegas and they were so helpful and nice. Should I just wait until I can get to a city with a boutique or call the 1800# and see if they will exchange it for a new one.
I probably have used it twice in two years because the zipper is so difficult and I’m afraid it will tear the canvas. The way I open it now is to bend that lip back to avoid damage but I don’t feel I should have to do this with a spendy bag with a known defect.