A former TPF mod and regular and excellent writer Amanda Mull wrote a great piece on returns of online orders. Spoiler: most returned merchandise goes to bulk resellers, or is destroyed.
The Nasty Logistics of Returning Your Too-Small Pants
What happens to the stuff you order online after you send it back?www.theatlantic.com
That's an extraordinary article. (Makes me proud that it was written by a TPFer.) It drives home the environmental horror of all those returns most likely ending up in landfills. Not to forget the vast waste in energy for shuttling all those returns back to retailers, or wherever they're destined to go.
When I was in the shoe store with the guy with the stack of shoe boxes he was returning I wondered where the worn shoes would ultimately end up. They couldn't be resold, not even to a reseller. They probably ended up in a landfill.
At the time there was another shoe store next door that limited returns to five business days after purchase, and no returns for shoes that had been on sale. They were brutally slammed on social media for their return policy, and on google and yelp reviews. They ultimately went out of business after 40+ years as a family-owned shoe store, blaming the Internet.
Thanks for posting the link, Redney. Everyone should read that important article.