WTD if buyer files a disclaim on you?

I

ivysun

Member
Sep 21, 2006
4,697
2
#1
This hasn't happened to me yet, but I would just want to be prepare if this ever does since I did take the risk to send a bag off to a buyer registered in the US but has a confirmed US Shipping address (which makes me not eligible for paypal's seller protection).

I shipped the item with insurance plus signature required. I would like to know if for any reason, the buyer files a charge back on me, what should I do.

I read here a while back there is some kind of claim that I can file against the charge back, but don't remember exactly what it was. Thanks so much!
 
#2
ivysun said:
This hasn't happened to me yet, but I would just want to be prepare if this ever does since I did take the risk to send a bag off to a buyer registered in the US but has a confirmed US Shipping address (which makes me not eligible for paypal's seller protection).

I shipped the item with insurance plus signature required. I would like to know if for any reason, the buyer files a charge back on me, what should I do.

I read here a while back there is some kind of claim that I can file against the charge back, but don't remember exactly what it was. Thanks so much!
Click to expand...

LOL I meant files a chargeback. I was reading the disclaim post and laughing so bad, even myself fixed up the words.
 
#3
I would say always ship with some sort of tracking and insurance, even internationally. I use express mail which offers free $100 insurance and tracking, this is more expensive, of course, you will have to charge higher shipping fees. But this is a good way to protect yourself and hmm..Always ship to buyers with confirmed paypal addresses... thats all I have for now

:heart:
 
#4
thanks for the advice! I did ship with signiture required method. My concern is what if the buyer do a charge back through the credit card company claiming the charge is unauthorized? Will paypal be in favor of my side in these cases? Thanks!
 
#5
That is very rare. If it does happen and you shipped to a confirmed address and can show the item was delivered using an online tracking method you are covered under Pay Pal's buyer protection plan.
 
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