BEWARE*** LONG RANT AHEAD**
Hey guys!
So I am sure some of you has seen my posts before about how I was trying to find a new Cartier location to shop at in NYC due to the lack of good customer service I received there. So I decided to give them a third try (for my anniversary with my SO) and it was the worst that happened to me.
We booked an appt for our anniversary day hoping to pick up a piece - SO made a booking appt online for 4pm, then called to switch to 2pm, and called again to hold a size 15 bracelet + confirm time.
We got there our anniversary day at 2pm and when we were at the door, we found out that they did not switch our appt to 2pm (even after we called to confirm twice...) So we had to wait til 4pm (even though we were supposed to take a day road trip and that means our whole day was basically gone) We decided to wait, since we really wanted to pick it up on our anniversary day, and I even cancelled a business trip to Mexico just to stay in NYC for this special day.
We waited and went in at 4pm and still waited another 20 mins or so for our SA. When we sat down, we found out that they didn't even hold the size 15 for me. And they had none available in stock. I broke down and started bawling at that moment cause it was just so much for me to digest (clearly aware this is an elite first world problem). But my SO and I had give up a staycation, work trip, anniversary day to be there. I couldn't fathom how this could happen after calling twice to confirm.
Our SA this time was thankfully more satisfactory & was very apologetic. However, this definitely left a very sour taste in my mouth... I even contemplated on not getting it in NYC at all and just wait for Rue de la Paix to open again (whenever that is...) to go back to my usual SA in Paris... (or whenever borders open up for EU) But SO wanted to just get it for me, so he kept in touch with the SA and paid a 40% deposit. We will be going back in a few weeks after that SA gets back from vacation (I didn't want to risk seeing another SA...) But again, this is the fourth shopping time I had within this year at Cartier 5th ave, and it only got worse and worse.... The SA said he will make it extra special for us when he's back, so I'll update and we will see.
However, again - this is not something you would expect... My experience at VCA 5th ave has been infinitely better... and even any other shop shouldn't have this type of service. That's just my thoughts, maybe I'm too emotional. Would love to hear anyone's thoughts & if anyone has experiences to share. Thank you!
Hey guys!
So I am sure some of you has seen my posts before about how I was trying to find a new Cartier location to shop at in NYC due to the lack of good customer service I received there. So I decided to give them a third try (for my anniversary with my SO) and it was the worst that happened to me.
We booked an appt for our anniversary day hoping to pick up a piece - SO made a booking appt online for 4pm, then called to switch to 2pm, and called again to hold a size 15 bracelet + confirm time.
We got there our anniversary day at 2pm and when we were at the door, we found out that they did not switch our appt to 2pm (even after we called to confirm twice...) So we had to wait til 4pm (even though we were supposed to take a day road trip and that means our whole day was basically gone) We decided to wait, since we really wanted to pick it up on our anniversary day, and I even cancelled a business trip to Mexico just to stay in NYC for this special day.
We waited and went in at 4pm and still waited another 20 mins or so for our SA. When we sat down, we found out that they didn't even hold the size 15 for me. And they had none available in stock. I broke down and started bawling at that moment cause it was just so much for me to digest (clearly aware this is an elite first world problem). But my SO and I had give up a staycation, work trip, anniversary day to be there. I couldn't fathom how this could happen after calling twice to confirm.
Our SA this time was thankfully more satisfactory & was very apologetic. However, this definitely left a very sour taste in my mouth... I even contemplated on not getting it in NYC at all and just wait for Rue de la Paix to open again (whenever that is...) to go back to my usual SA in Paris... (or whenever borders open up for EU) But SO wanted to just get it for me, so he kept in touch with the SA and paid a 40% deposit. We will be going back in a few weeks after that SA gets back from vacation (I didn't want to risk seeing another SA...) But again, this is the fourth shopping time I had within this year at Cartier 5th ave, and it only got worse and worse.... The SA said he will make it extra special for us when he's back, so I'll update and we will see.
However, again - this is not something you would expect... My experience at VCA 5th ave has been infinitely better... and even any other shop shouldn't have this type of service. That's just my thoughts, maybe I'm too emotional. Would love to hear anyone's thoughts & if anyone has experiences to share. Thank you!