Hello All,
This is a first for me; I sold an authentic Gucci Rebelle Purse on Ebay. Buyer emailed me today and is saying its fake and she wants her money back. I only sell authentic purses and I have 100% feedback and so does the buyer. I replied to her in ebay messages and asked that she provide pics of the bag I shipped out to her including the strap, card and dustbag I included in the box.
I am waiting for her to respond. Please tell me how I should handle as this is the first time this has ever happened to me.
Thanks all for your help!
This is a first for me; I sold an authentic Gucci Rebelle Purse on Ebay. Buyer emailed me today and is saying its fake and she wants her money back. I only sell authentic purses and I have 100% feedback and so does the buyer. I replied to her in ebay messages and asked that she provide pics of the bag I shipped out to her including the strap, card and dustbag I included in the box.
I am waiting for her to respond. Please tell me how I should handle as this is the first time this has ever happened to me.
Thanks all for your help!