Well, this morning I checked DHL tracking site and still no movement. At 9:03, I get an e-mail from DHL c/s saying:
Dear Robyn Benz,
Thank you for your reply.
We apologize for any inconvenience this may have caused you. I assume that the shipment was lost in due to DHL handling error. However, I request you to ask the shipper to contact us so that a lose claim can be filed. If I can be of further assistance please advise.
Thank you for using DHL.
Joseph
DHL Express
Customer Service
At 10:30 I get this message from Casey in Chicago:
Hi Robyn,
Just wanted to let you know I got an email back from the London web sales office this morning. They apologized profusely for the delay of your order and said they really appreciate your business and loyalty but there is truly nothing that can be done to expedite this process from their end. Apparently there is often some delay on the governments end while approving the export of exotic materials and it is entirely out of their hands. I am so sorry! I know it must be frustrating to wait for such a great bag and I hope it arrives soon! I will follow up with you later this week to ensure you have received it.
Crossing my fingers for you!
Casey
So I called the DHL number I was given yesterday to open a claim and the CS agent took my info and went to check on the status. When he came back he informed me that my package had been released from clearance hold BUT there was a problem with the container it came in on from the UK and the person who filled out the manifest (not JC) for the container did something wrong and now customs has seized the entire container. Release date UNKNOWN.
He told me to call as many times a day to get status, but it could be a day or it could be 10 (or more)
I guess I may never see my bag, but I am just greatful Stinkerbelle has her baby in hand and that it did not get shipped on the same container
Dear Robyn Benz,
Thank you for your reply.
We apologize for any inconvenience this may have caused you. I assume that the shipment was lost in due to DHL handling error. However, I request you to ask the shipper to contact us so that a lose claim can be filed. If I can be of further assistance please advise.
Thank you for using DHL.
Joseph
DHL Express
Customer Service
At 10:30 I get this message from Casey in Chicago:
Hi Robyn,
Just wanted to let you know I got an email back from the London web sales office this morning. They apologized profusely for the delay of your order and said they really appreciate your business and loyalty but there is truly nothing that can be done to expedite this process from their end. Apparently there is often some delay on the governments end while approving the export of exotic materials and it is entirely out of their hands. I am so sorry! I know it must be frustrating to wait for such a great bag and I hope it arrives soon! I will follow up with you later this week to ensure you have received it.
Crossing my fingers for you!
Casey
So I called the DHL number I was given yesterday to open a claim and the CS agent took my info and went to check on the status. When he came back he informed me that my package had been released from clearance hold BUT there was a problem with the container it came in on from the UK and the person who filled out the manifest (not JC) for the container did something wrong and now customs has seized the entire container. Release date UNKNOWN.
He told me to call as many times a day to get status, but it could be a day or it could be 10 (or more)
I guess I may never see my bag, but I am just greatful Stinkerbelle has her baby in hand and that it did not get shipped on the same container