About a month and a half ago, I purchased a bag from Chanel. It had to be shipped across the country, so when I did receive it, I noticed the leather handle was peeling a bit. Requested an exchange. The second bag had a very obvious broken zipper. I was told that because my bag was purchased, Chanel wouldn't do any kind of complimentary repair, unless I returned it, and it went in as a stock repair. I was assured that I would be kept in the loop, and that I would be contacted once the bags were ready for purchase.
Fast forward, and I find out that not only did Chanel deem the two bags as "fine," the store had sold both bags too.
So now I'm sitting at home not knowing how to feel. I'm a very relaxed person, and I trust what people say, so when three SAs tell me they will keep me updated, I believe them. Maybe I could've done more by checking in weekly, but I wanted to trust their word and not be pushy. In a way, I feel stupid for trusting them. It also makes me wonder if I just got shelved because I'm pennies when compared to most of their clients (the boutique is in a VERY affluent area, top 1%).
Anyway, if anyone has any advice, I'd appreciate it. I don't know if this is something even worth complaining about to a manager. My regular SA is now trying to locate one for me, so here's to hoping.
Fast forward, and I find out that not only did Chanel deem the two bags as "fine," the store had sold both bags too.
So now I'm sitting at home not knowing how to feel. I'm a very relaxed person, and I trust what people say, so when three SAs tell me they will keep me updated, I believe them. Maybe I could've done more by checking in weekly, but I wanted to trust their word and not be pushy. In a way, I feel stupid for trusting them. It also makes me wonder if I just got shelved because I'm pennies when compared to most of their clients (the boutique is in a VERY affluent area, top 1%).
Anyway, if anyone has any advice, I'd appreciate it. I don't know if this is something even worth complaining about to a manager. My regular SA is now trying to locate one for me, so here's to hoping.