Hello everyone! I got my Fendi Kan I bag at the outlet store and after a month, the screw that holds the flap to the back came off (pictures attached). I was wondering if it's reasonable that the only thing Fendi said they can do is take it for repair? The store manager at that outlet said that that's the best they can do for me even if it's just worn once or 50 times, doesn't matter. Supposedly the repair might not take too long since he said he will request to expedite the repair. Please let me know your thoughts. Thank you!
As a personal note, I'm just devastated that this was supposed to be my anniversary gift coming up this month and I might end up with no gift if it doesn't come back to me in time. This is during this unprecedented time and I work from home so I can't believe my bag broke without much usage at all.
As a personal note, I'm just devastated that this was supposed to be my anniversary gift coming up this month and I might end up with no gift if it doesn't come back to me in time. This is during this unprecedented time and I work from home so I can't believe my bag broke without much usage at all.