I just stumbled upon this recent article about Coach: https://www.businessinsider.com/coach-cuts-handbags-accessories-assortment-for-holidays-2020-8
Anyone have any thoughts? I thought this quote by interim CEO Todd Kahn was interesting: "At certain times, we have placed too much focus on the customer we wanted and not enough on who our customer actually is and what we as a brand stand for."
Anyone have any thoughts? I thought this quote by interim CEO Todd Kahn was interesting: "At certain times, we have placed too much focus on the customer we wanted and not enough on who our customer actually is and what we as a brand stand for."