I totally agreed! My most recent purchase the coco handle 20A beige has a few issues (Poor stitching on the handle. crooked stitches on the inside, tight stitches on the corner and scuffed leather on a few spots etc) I am very disappointed but I love the color combo so much and it was sold out everywhere so I decided to keep it. I know the bag will get some mark and wears eventually but for a premium designer, my bag really shouldn't have pass quality check. I told my husband this is the last chanel bag I will probably purchase because the quality and the price is going in the opposite direction and not in a good way.
I personally prefer vintage chanel because the quality is just so much better IMO but those are hard to come by and with so many counterfeit it make me nervous buying preloved.
P.s if your SA is not helpful email the pictures to
Chanel customer service
CHANEL CONTACT
services.chanel.com
They can be more helpful. Good luck!