Hello all! I am in an interesting predicament and wanted to get your thoughts or see if anyone has been in a somewhat similar situation. I've been trying to purchase a particular item and found one at the LV boutique in the Chicago Nordstrom. I was excited since I found the item (been out of stock online for forever) and I was able to use a double points day to earn Nordy Notes. It took me 2 weeks of persistently calling (perhaps I should have seen this as the 1st sign that I should just drop this interest) to finally get anyone to pick up the phone or call me back. Finally last week (Thursday) I get the callback from the store manager and completed the transaction. I was expecting the item to be boxed up and ready for UPS pick up the next day (Friday) for immediate shipment. It was not (2nd sign this was not going to be a smooth transaction). The item wasn't boxed and a shipping label created until Saturday so I'm assuming pickup would occur on Monday. All the while I get a UPS notification that says the item will be delivered 8/11 (today). Not true as the status shows Order Processed: Ready for UPS.
As you all know there was the unfortunate destruction of high-end stores on Miracle Mile (the 3rd sign this isn't going to go smoothly). If UPS wasn't going to pick up until yesterday (8/10) the likelihood of the item still being there and not stolen by looters is probably slim. I don't think I'll be getting my item. I called Nordstrom to explain and the most they can do is put the purchase aside and not charge me for it but a credit for the item has to be issued by LV. After waiting on the phone for 30 mins I spoke to the LV customer service specialist and was told I have to wait until the store manager can get back into the store (timeframe unknown) to take inventory of what's missing and understand the status of pending orders and shipments.
At this point, I have no choice but to wait it out. So frustrating! Have I done all I can do? Anyone else had a somewhat similar experience? If so, what was it and how did it turn out?
As you all know there was the unfortunate destruction of high-end stores on Miracle Mile (the 3rd sign this isn't going to go smoothly). If UPS wasn't going to pick up until yesterday (8/10) the likelihood of the item still being there and not stolen by looters is probably slim. I don't think I'll be getting my item. I called Nordstrom to explain and the most they can do is put the purchase aside and not charge me for it but a credit for the item has to be issued by LV. After waiting on the phone for 30 mins I spoke to the LV customer service specialist and was told I have to wait until the store manager can get back into the store (timeframe unknown) to take inventory of what's missing and understand the status of pending orders and shipments.
At this point, I have no choice but to wait it out. So frustrating! Have I done all I can do? Anyone else had a somewhat similar experience? If so, what was it and how did it turn out?
Charge has already hit my card. The lady with client services said she passed my info on to the store manager and she’d get back with me whenever they can assess the damage and what items had not been picked up by UPS/shipped. A waiting game and I’ll reach out in another 7-10 days if I don’t get any updates.
