I'm sorry to hear this. I think you should return it. I'm assuming you bought this from the Dior website?
No actually my local store ordered the bag for me. The scratch is very visible and should have been noticed (the top layer on the hardware is pulled off and jagged!) I believe it’s a return because 2 weeks ago the only one of this color was sold and suddenly it reappeared. The Dior letters were also not wrapped in protective plastic so sadly, I’m going to return this. I’ve heard so much about Dior Customer service, so let’s see how this goes.
I hope their service is stellar. They really should have checked the bag before sending it to you, and called you about the scratch to see if you still want it knowing about the scratch.
I just ordered the same bag and the piece that was sent to me had some defects as well but as they are not very obvious, I decided to keep it as returning/exchanging would involve shipping and other costs. An SA told me this colour is being discontinued - if that is true, wonder if the defective pieces are because they only have "old" pieces left.
It’s an interesting thought! The defect on the bag shipped to me is very obvious and never should have been shipped like that. Now, I’ll be going back to the store on Wednesday, the SA said she‘ll see what they can do for me. I’m really curious to find out what that means.
Here's what I got! Got psyched by the impending price increase and pulled the trigger on the ABCDior and two mitzahs
I was debating between this grey and Fard, but ultimately ended up going with this colour as I realized that I already had many nude/pink shade bags in my collection.
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I have a medium Lady in the cherry red and it’s a beautiful, pop of color that will work with use about any outfit. I can’t comment on the size. I’ve heard others say it’s a good work bag but a little too large for transitioning for day to night.
