QUESTION: CHANEL WOC FELT PROTECTOR

Hello, I purchased a WOC a couple of days ago and it came without the felt protector or any cardboard between the flap. However, at the boutique all WOCs appear to be stored with the felt protector and then it’s taken out, so it seems. I queried CHANEL client relations online and I was told to go into the boutique, where the bag was specifically purchased, to speak with the management. It seems like too much hassle for something so small, so I think I will just make one myself even though it would be nice if it came with the protector. I hope this helps anyone who is wondering in 2023.
 
Whether you receive the felt usually depends on your SA, but if you tell them you want the felt and everything else when making the purchase they’ll package it that way.