Hello everyone!
have you experienced good customer service at Prada.com?
I just bought my first Prada bag( Mini Re-Edition 2000 nylon Bag in beige) From their french website.
They sent the bag rather quickly from another boutique (Cannes).
The bag have received had two manufacturing defaults: the key chain had dark glue stains on it and the worst the Front logo of the bag was really crooked (one corner upper than the other).
I called the customer service to see if it was possible to change in boutique (i live in Paris) but they told me it was impossible.
They told me that they gonna send me a email with a DHL number, and DHL gonna contact me after to take the bag back.
The email was never send and i had to call back the next morning.
This time the operator send me the mail saying DHL will contact me.
I waited two days, no new from DHL.
I send a long email today with the recap of everything saying it was not a service from a luxury brand, That they didn’t really care about their customers And i was really disappointed by the brand. They just answer me saying that they sorry DHL didn’t contact me they gonna reach them but i can also contact them on my own !
Nothing about my disappointment or the fact that they sent me a faulty bag in the first place.
I work in retail and i’m really shocked by their attitude, i don’t want some kind of grand gesture but just an acknowledgement of their multiple mistakes and a « sorry » was enough.
Sorry for the long rant but i’m really surprised by their mediocre attitude.
Anyone with a similar experience ? Or manufacturing problem with this particular bag?
Thanks for reading
have you experienced good customer service at Prada.com?
I just bought my first Prada bag( Mini Re-Edition 2000 nylon Bag in beige) From their french website.
They sent the bag rather quickly from another boutique (Cannes).
The bag have received had two manufacturing defaults: the key chain had dark glue stains on it and the worst the Front logo of the bag was really crooked (one corner upper than the other).
I called the customer service to see if it was possible to change in boutique (i live in Paris) but they told me it was impossible.
They told me that they gonna send me a email with a DHL number, and DHL gonna contact me after to take the bag back.
The email was never send and i had to call back the next morning.
This time the operator send me the mail saying DHL will contact me.
I waited two days, no new from DHL.
I send a long email today with the recap of everything saying it was not a service from a luxury brand, That they didn’t really care about their customers And i was really disappointed by the brand. They just answer me saying that they sorry DHL didn’t contact me they gonna reach them but i can also contact them on my own !
Nothing about my disappointment or the fact that they sent me a faulty bag in the first place.
I work in retail and i’m really shocked by their attitude, i don’t want some kind of grand gesture but just an acknowledgement of their multiple mistakes and a « sorry » was enough.
Sorry for the long rant but i’m really surprised by their mediocre attitude.
Anyone with a similar experience ? Or manufacturing problem with this particular bag?
Thanks for reading