I’ve been shopping with my SA at H for about 3.5 years and let her know I wanted this Kelly several months ago. She put my name down for a rose lipstick one. However, since the item was in high demand at my store they didn’t go by the waitlist and instead did a drawing for each of the pieces. Luckily my SAs name was picked so she was able to choose a client to sell the kelly twilly to. I’m sure each store will handle things differently though. I think my store wanted to try to make things more fair by doing the drawing as there were more clients who wanted the Kelly twilly than items to go around. I’ve seen others post on ig that they were able to see several colors and even exotic versions of this Kelly at one time before making a choice but not sure how established of a client they were at that particular store?