I was offered my first Birkin 3 years ago. It’s a B35 Epsom, dark blue with red trim. I was thrilled and excited, so I bought it in a heart beat. Didn’t get to use it much because I had a newborn and a 2 years old during the time. I found it hard to use due to the size, stiffness and hard to open and close, therefore, I didn’t use it much. Pass forward, 3 years later, I used it maybe 4x. Today I took it out to wear, I struggled to have the flap holes fit through the ponte and touret. I had to force it to make it fit. During that process I scratched the flap. Why is this happening to a $12-$13k bag? What can I do? Is it a defect ? Please advise.