How did you fund the PP payment? If you used a credit card, you can file a dispute through your card company. While they may request an authentication, there's a more likely chance that they won't require it than by going through Paypal.
Thank you for your advice! I funded my PayPal thru my visa credit card. Can I file dispute with CC and PP at the same time? Should I let Mercari customer service know that I’m going to file dispute and chargeback? I had screen shot of the item description that the item “ 100% authentic”.How did you fund the PP payment? If you used a credit card, you can file a dispute through your card company. While they may request an authentication, there's a more likely chance that they won't require it than by going through Paypal.
Generally, a credit card dispute should be the last resort after all else fails. If you open a c.c. dispute while the PP on is still open, PP will close it. You can only have one dispute open at a time.Thank you for your advice! I funded my PayPal thru my visa credit card. Can I file dispute with CC and PP at the same time? Should I let Mercari customer service know that I’m going to file dispute and chargeback? I had screen shot of the item description that the item “ 100% authentic”.
Thank you jmc3007! I contacted A4U by FB messenger and repliedCheck out Authenticate4U.com, best to reach them by FB Messenger. You might be able to get away with a full set of high res photos with all markings required instead of physical inspection and A4U can issue report. Tbh the few times I had to submit PP claims re authenticity, I never had to submit a written report even though I kept hearing about that but I knew enough why the item was considered fake and submitted with PP claim process the photos calling out the inconsistencies. You may start with a written or email report from 3rd party services and go from there. There’s a small cost involved but nowhere near $200.
I’d use PP dispute first before calling cc for charge back, by all means stay on top of PP. time is of the essence with both venues. Wouldn’t waste my time with Mercari, they already want you to go away.
The way RA worked was I created an account and uploaded my pictures. They just emailed me to state that my order is completed and log in my acct for result.Then I only saw the result of authenticity by “counterfeit” on my order. Nothing related to authenticity was sent thru my email ( maybe I chose the cheapest service which was $20). I haven’t opened the dispute yet because I have a balance on mercari and concern that Mercari will suspend my acct and hold on my money. I initiated a transfer that balance to my bank yesterday and it will take 3-5 days to transfer to my bank.Generally, a credit card dispute should be the last resort after all else fails. If you open a c.c. dispute while the PP on is still open, PP will close it. You can only have one dispute open at a time.
Although the RA authentication was sent to your email, is the document a PDF? (I don't know how RA works but I've used A4U and the basic authentication sent to email includes a PDF attachment of the document page on a letterhead. I've seen that form accepted as proof of inauthenticity.)
Try submitting what you have to PP and see if they'll accept it.
If they refuse, call your c.c. company and explain the situation, what you have and ask whether it's acceptable proof for them.
Otherwise, you might have to spend the $200 on Etinceler.
I would definitely let Mercari customer service know that you got a fake and that you'll be taking whatever actions are necessary to get your money back. And if you haven't done so already, let the seller know too. Although a seller is responsible for knowing items are authentic before listing, it's possible that she made an honest mistake.
And just so you know, whether the seller stated "authentic" or not is irrelevant. ALL items MUST be authentic by law since counterfeit items are illegal. An excuse (in some cases) of "I didn't describe it as authentic" doesn't hold water.
I'm sorry you are dealing with this stress.
I saw your post and went back and checked my RA account. And I saw RA does offer an $10 add-on service for certificate of authenticity /written statement documentation. Maybe I was so upset and clueless when I found my bag was counterfeit. I didn’t pay attention to RA acct. by the way, I paid the add-on service on RA along with waiting for A4U confirmation.Is there any reason why you can't get a certificate/statement from Real Authentication since you've already authenticated your bag with them? Not sure how they operate, but if you already have an email authentication, I don't think it should cost a lot more to upgrade to a written statement? It will cost you a lot less money this way. Unless you have doubt about their authentication and want the bag physically inspected?
I would personally just open a case with Paypal and submit the email authentication as proof. You never know, they may accept it as they have done so in the past with me.
Since the funds have already been released to your seller, it's now Mercari that Paypal will go after if you start a dispute. You will, with proof, get your money back, but since Mercari is now on the hook for the $, there's a high chance that they will ban you/close your account. I hope it won't happen to you, but have seen them do this before.
I haven’t opened the dispute yet because I have a balance on mercari and concern that Mercari will suspend my acct and hold on my money. I initiated a transfer that balance to my bank yesterday and it will take 3-5 days to transfer to my bank.
I can't imagine that it would be legal for Mercari to suspend you and steal money that is rightfully yours just because you open a dispute.I have a balance in my Mercari acct and worry that they will close my acct and hold on my balance. I already transferred my money yesterday and hopefully I can get my transfer soon then I can open a dispute.
Yes, I totally agree with you. I’m a victim who got scammed and lost the money. It’s not right for Mercari to keep my balance. But It’s possible they can do whatever to reserve their money first. Then I will get into another hassle fight to get my money back. That’s what I concern.I can't imagine that it would be legal for Mercari to suspend you and steal money that is rightfully yours just because you open a dispute.
While their TOS may say they can terminate your account for any reason, they still can't keep money that is rightfully yours.
And IMO, rather than terminate someone who was sold an illegal item, they might be better served to suspend the seller who violated their rules by listing a fake!